Coordinator - Shipping

2 weeks ago

Mississauga, Canada PML Sound International Full time

For over forty years our company, an industry-leading designer, manufacturer and distributor of high-quality luxury consumer electronics products, has set the standard for excellence in every product category we offer. Our focus is on providing the best in luxury performance and value, while continually pushing the boundaries in design and quality._

**Job Details**:

- Utilize the TMS system for all related order management and processing functions.
- Utilize RF scanner-based system.
- Maintain all paperwork and records of each shipment.
- Prepare outgoing orders; create shipping labels, create BOL and related paperwork, provide tracking when applicable.
- Investigate customer orders and order-related queries.
- Provide excellent customer service to both internal and external customers; by expediting service, answering queries, resolving conflicts and delighting customers continually.
- Work closely with Sales, Customer Service, Purchasing, and Accounting to ensure rush orders are processed immediately.
- Work closely with Receiving, Quality Control, and Purchasing to ensure timely receipt, accuracy of product, and prompt accessibility of product to customer.
- Contribute ideas willingly towards continuous improvement.
- A clear understanding of Transportation Management Systems.
- Work with other staff to ensure that customer orders are picked, packed, prioritized and staged, with emphasis on accuracy.
- Work with other staff to ensure that product identity is maintained at all times.
- Assist with coordinating all daily warehouse functions with Warehouse Coordinators and Supervisors.
- Ability to work independently and excellent attendance will determine success in this role.
- Required to adhere shipping labels to parcels as Operation requires.
- Adhere to all company policies and procedures, including but not limited to Health & Safety policies.
- Maintain work area in a clean and safe condition, reporting any unsafe acts or conditions to the Supervisor.
- In the Manager’s absence, acts as supervisor of the department.
- All other duties assigned as operation requires.

**QUALIFICATIONS**:

- A minimum of 3 years experience completing Customs documentation - both international and US.
- Must have computer knowledge at the advanced level.
- Strong office/administration skills; Microsoft office, WMS, TMS, customs document processing.
- Excellent customer service background.
- Previous dispatch, warehouse, logistics, supply chain or business administration experience.
- This person will have strong teamwork qualities, engaging with the warehouse and customer service teams on a routine basis.
- Forklift License/driving experience (an asset).
- Physical strength and stamina to lift and move goods repeatedly (70lbs) (an asset).

**Personal Characteristics**:

- Excellent communication skills; written and verbal.
- Ability to work in a Strong Team Atmosphere.
- Possesses good organizational skills; data and time management.
- Demonstrates a willingness to learn.
- Regular attendance determines the success of this role.
- Preference will be given to those who have filled leadership/lead Hand positions previously.

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