Guest Service Agent

7 days ago

Alton, Canada Millcroft Inn & Spa Full time

The **Millcroft Inn** is looking for Guest Services Agents to join our wonderful team

**Position Summary**:To assist Guests with room check-in/out, information and other related duties in a prompt, courteous and professional manner consistent with a superior quality hotel operation.

**Duties and Responsibilities**:

- Providing personalized and exceptional guest service at every given opportunity.
- Meeting established up-selling and sales goals.
- Register guests and assign rooms.
- Accommodate special request whenever possible.
- Assist in pre-registration and blocking of reservations when necessary.
- Check out guests on a regular ongoing basis.
- Develop a thorough knowledge of room rack and packages, room locations, types of room and costs of various rooms.
- Liaison with housekeeping and other departments to ensure up-to-date guest room availability is monitored frequently.
- Perform office duties such as preparing mail for postage, performing routine cash handling procedures, posting accounts; maintain keys for rooms and issuance of safety deposit box keys.
- Having a thorough knowledge of Lais Hotel Properties’ products and services.
- Suggesting additional products and services meeting our Guests’ specific preferences.
- Assessing Guests’ individual needs to meet standards for additional products and services.
- Actively seeking ways to meet Guests’ product or service needs.
- Assist bell staff with luggage when required.
- Coordinate departmental request as required.

**Professional Requirements**:

- Grade 12 Education as well as tourism/hospitality courses at college/university beneficial.
- Minimum of 2 years front desk experience or related college course.
- Switchboard knowledge and/or training required.
- Previous up-selling and/or sales experience is considered an asset.
- While we welcome all applicants, only those selected for an interview will be contacted._

**Job Types**: Full-time, Permanent, Part-time

**Salary**: $15.91-$16.75 per hour

**Benefits**:

- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- Profit sharing
- RRSP match
- Store discount
- Tuition reimbursement
- Vision care

Schedule:

- Day shift
- Holidays
- Monday to Friday
- Weekend availability

**Experience**:

- Customer service: 1 year (preferred)

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