Guest Service Agent

The **Millcroft** **Inn & Spa** is seeking a **Full-Time and Part-Time** **Guest Service Agent**to join our wonderful team

As a Guest Service Agent, you will assist Guests with room check-in/out, information and other related duties in a prompt, courteous and professional manner.

**Please note this position requires open availability including evenings & weekends**

**Position Summary**:To assist Guests with room check-in/out, information and other related duties in a prompt, courteous and professional manner consistent with a superior quality hotel operation.

**Duties and Responsibilities**:
**Primary Responsibilities**:

- **Providing personalized and exceptional guest service at every given opportunity.**
- **Meeting established up-selling and sales goals.**
- Register guests and assign rooms.
- Accommodate special request whenever possible.
- Assist in pre-registration and blocking of reservations when necessary.
- Check out guests on a regular ongoing basis.
- Develop a thorough knowledge of room rack and packages, room locations, types of room and costs of various rooms.
- Liaison with housekeeping and other departments to ensure up-to-date guest room availability is monitored frequently.
- Perform office duties such as preparing mail for postage, performing routine cash handling procedures, posting accounts; maintain keys for rooms and issuance of safety deposit box keys.
- Having a thorough knowledge of Lais Hotel Properties’ products and services.
- Suggesting additional products and services meeting our Guests’ specific preferences.
- Assessing Guests’ individual needs to meet standards for additional products and services.
- Actively seeking ways to meet Guests’ product or service needs.
- Assist bell staff with luggage when required.
- Coordinate departmental request as required.
- All other duties as assigned.

**Health and Safety Responsibilities**
- A worker shall,

(a) work in compliance with the provisions of the Occupational Health & Safety Act and the regulations.

(b) Use or wear the equipment, protective devices or clothing that the worker’s employer requires to be used or worn;
(c) Report to his/her employer or supervisor the absences of or defect in any equipment or protective device of which the worker is aware and which many endanger himself, herself or another worker; and

(d) Report to his/her employer or supervisor any contravention of the Occupational Health & Safety Act or the regulations or the existence of any hazard of which he/she knows.
- No worker shall,

(a) remove or make ineffective any protective device required by the regulations or by his/her employer without providing an adequate temporary protective device and when the need for removing or making ineffective the protective device has ceased, the protective device shall be replaced immediately;
(b) use or operate any equipment, machine, device or thing or work in a manner that may endanger himself/herself or any other worker; or

(c) engage in any prank, contest, feat or strength, unnecessary running or rough and boisterous conduct.
- Comply with all Lais Hotel Properties’ health & safety policies.
- Do not operate any equipment/machinery without given proper instruction and authority to do so.
- Horseplay and running will not be tolerated at any time.
- All personal protective equipment will be properly worn.
- All personal protective equipment will be worn in the appropriate departments.
- Do not climb any of the racking systems.
- Do not ride on the automatic or manual conveyor systems.
- All long hair must be tied up in order to prevent entanglement in machinery.
- Do not put any foreign objects (body or innate) into the machines.
- Do not remove any machine guards.
- All safety signs must be adhered to.
- Smoking is not permitted on Company property.
- Always ensure that workplace accident/injuries are reported immediately to a Manager/Supervisor.

**Professional Requirements**:

- Grade 12 Education as well as tourism/hospitality courses at college/university beneficial.
- Minimum of 2 years front desk experience or related college course.
- Switchboard knowledge and/or training required.
- Previous up-selling and/or sales experience is considered an asset.

**Personal Attributes**:

- Good problem-solving skills required.
- Must be well organized.
- Excellent communication and interpersonal skills.
- Flexible, adaptable individual who presents a clean, professional appearance at all times.
- Confidence in selling and up-selling products and services.
- Positive sales oriented personality.
- Desire to meet goals.
- Ethical and honest.

**Physical Requirements**:

- Ability to tolerate standing for long periods of time.
- Dealing with seasonal temperature demands.
- Lifting to assist with luggage on an occasional basis.
- While we welcome all applicants, only those selected for an interview will be contacted._

**Job Types**: Full-time, Part-time, Permanent

Pay: From $18.39 per hour

**Benefits**:

- Comp