Spa Concierge

The Millcroft Inn & Spa is looking for a **Full-time** **Spa Concierge** to join our amazing Spa team You will ensure guests are consistently provided with exceptional and high quality service in a manner consistent with the operation of a first class spa.

**Please note this position requires full-time open availability including evenings & weekends**

**Duties and Responsibilities**:
**Primary Responsibilities**:

- **Providing personalized and exceptional guest service at every given opportunity.**
- **Meeting established up-selling and sales goals.**
- Welcomes each and every spa Guest, whether hotel guest, member or day guest.
- Assists clients to check in and out of the spa for appointments, fitness and classes.
- Responds to telephone inquiries in a manner exceeding customer expectations, while asking probing questions in an attempt to up-sell and fulfill every client request.
- Having a thorough knowledge of Lais Hotel Properties’ products and services.
- Suggesting additional products and services meeting our Guests’ specific preferences.
- Assessing Guests’ individual needs to meet standards for additional products and services.
- Actively seeking ways to meet Guests’ product or service needs.
- Fulfills requests for amenities within the Spa and facilities requests for services within the hotel, town and elsewhere, adopting a “never say no” approach.
- Performs the cash reconciliation procedure daily and tracks the cash flow on the squirrel system.
- Responds to Guest concerns and inquiries as required.
- Take ownership of issues and follows-up accordingly.
- Assist Service Providers where necessary to provide a premiere treatment experience.
- Ensure every Client is given the opportunity to provide feedback on the treatments, facilities and service they have received.
- Offers to book future appointments at the end of the Guest’s visit.
- Perform sales functions to promote the spa facility and products.
- Monitors the distribution of robes, towels, slippers and locks to each Guest.
- Circulates throughout the spa on a regular basis to offer water, fresh towel or any other need a guest may have.
- Ensures that all area around the pool and the spa are kept tidy and appealing to the hotel and the spa guests.
- All other duties as assigned.

**Professional Requirements**:

- Minimum of a high school diploma.
- Post-secondary education desirable.
- Basic computer skills required.
- Previous up-selling and/or sales experience is considered an asset.

**Personal Attributes**:

- Must have excellent communication skills both written and oral.
- Must have a pleasant outgoing personality.
- Must be self-motivated and have good time management skills.
- Confidence in selling and up-selling products and services.
- Positive sales oriented personality.
- Desire to meet goals.
- Ethical and honest.

**Please note: This position largely requires work on the weekends.**

**Job Types**: Full-time, Permanent

Pay: $17.94 per hour

Shift:

- Day shift

Work days:

- Every Weekend
- Holidays
- Monday to Friday
- Weekends as needed

Work Location: In person