Conference Service

10 hours ago

Alton, Canada Millcroft Inn & Spa Full time

The Conference Service & Special Events Coordinator will provide administrative support to the Conference Services and Special Events Managers while helping to creating unforgettable experiences for our Guests

**Duties and Responsibilities**:

- Provide personalized and exceptional guest service at every given opportunity.
- Works closely with the Conference Service & Special Events Manager to ensure details are completed for all events.
- Works with outlets to finalize all details of function.
- Details meeting with client in order to upsell/finalize details for their event
- Prepares billing estimate based on contract and reviews with Conference & Special Events Manager
- Create Banquet Event Orders (BEO’s) for small and cross property events under 20 people.
- Input rooming lists into Maestro once receive by Conference Service Manager
- Review and balance client’s files for accuracy; ensuring everything is billed correctly. This is determined from point of contact through operational processes to the actual client invoice and account setup in the A/R subledger.
- Record and reconcile sales in Maestro under the events to ensure revenue is posted accurately
- Review Food & Beverage actualized revenues to determine variances from original estimates provided to the client.
- Having a thorough knowledge of Lais Hotel Properties’ products and services.
- Suggesting additional product and services meeting our Guests’ specific preferences.
- Assessing Guests’ individual needs to meet standards for additional products and services.
- Actively seeking ways to meet Guests’ product or service needs.

**Professional Requirements**:

- Excellent communication skills both oral and written.
- Good computer skills at intermediate level in word processing.
- Knowledge of computer programs such as Maestro, Microsoft Word and Excel an asset.

**We offer**:

- Permanent Employment Opportunities
- Competitive Wages
- Flexible Schedules
- Complimentary Team Member Meals
- Discounts on food, room rates, retail, spa services
- Company Social Events & Team Member Recognition Programs
- While we welcome all applicants, only those selected for an interview will be contacted._

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Profit sharing
- RRSP match
- Store discount
- Tuition reimbursement
- Vision care

Schedule:

- Holidays
- Monday to Friday
- Weekend availability

Work Location: In person

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