Medical Administrator/receptionist

The Medical Office Administrator plays a pivotal role in ensuring the efficient functioning of a medical office or clinic. They are responsible for managing administrative tasks, coordinating patient appointments, maintaining medical records, and facilitating communication between healthcare providers, patients and other staff members, in a fast paced environment. The ideal professional will be cordial and will possess strong organizational skills, attention to detail, and a compassionate demeanor to provide excellent patient care while managing office operations effectively.

**Responsibilities**:
Greet patients, answer phone calls, and respond to inquiries in a professional and courteous manner.

Schedule patient appointments, surgeries, and procedures, ensuring efficient use of provider time and resources.

Manage patient registration and check-in process, including verifying insurance information and updating patient records.

Coordinate patient referrals to specialists and follow up on appointment outcomes.

Maintain electronic health records (EHR) accurately and securely, ensuring compliance with patient privacy regulations (HIPAA).

Assist healthcare providers with administrative tasks such as documenting patient information, transcribing medical notes, and processing billing and insurance claims.

Prepare and maintain patient medical history forms, consent forms, and other documentation as needed.

Manage inventory of office and medical supplies, ordering supplies as necessary and ensuring adequate stock levels.

Coordinate with medical billing staff to address patient billing inquiries and resolve billing discrepancies.

Schedule and coordinate meetings, trainings, and other events for medical staff.

Ensure cleanliness and organization of the reception area and patient waiting areas.

Assist with the implementation and maintenance of office policies and procedures.

**Requirements**:
Proven experience as a medical office administrator, medical secretary, or similar role in a healthcare setting.

Knowledge of medical terminology, procedures, and healthcare regulations (HIPAA compliance).

Proficiency in using electronic health record (EHR) systems and medical office software.

Strong organizational and multitasking skills, with the ability to prioritize tasks in a fast-paced environment.

Excellent communication and interpersonal skills, with a compassionate and empathetic demeanor towards patients.

Attention to detail and accuracy in maintaining patient records and handling sensitive information.

Ability to work effectively both independently and as part of a team.

High school diploma or equivalent; additional certification or training in medical office administration is preferred.

Familiarity with medical billing, handling insurance claims and processing payments.

Ability to maintain professionalism and confidentiality in all interactions with patients, staff, and healthcare providers.

Working Conditions:
This position typically operates in a medical office or clinic environment.

Standard office hours, with occasional evenings or weekends required based on patient needs or special events.

Note: This job description outlines the primary duties and responsibilities associated with the Medical Office Administrator role. It is not exhaustive and may be adjusted to meet the evolving needs of the medical office or clinic.

**Job Types**: Full-time, Permanent

Pay: $18.00-$20.00 per hour

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Oakville, ON L6H 3V8: reliably commute or plan to relocate before starting work (required)

Work Location: In person