Front Desk Agent

3 days ago

Revelstoke, Canada Glacier House Resort Full time

*On-site staff accommodation available -Free

Summary

The Front Desk Agent will be responsible for greeting and registering guests, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Other duties will include registering guests, making and modifying reservations, acting as hotel operator, and performing concierge duties. The Front Desk Agent must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. The Front Desk Agent must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.

Core Competencies
- Customer Focus
- Communication
- Energy & Stress
- Team Work
- Quality Orientation
- Problem Solving
- Accountability and Dependability
- Operating Equipment
- Ethics and Integrity

Job Duties
- Greet guests with a smile and answer their questions as required.
- Responsible for checking guests in and out of the Hotel.
- Issues room keys, pamphlets, discount cards, etc.
- Assist guests to their rooms if required.
- Answers various questions from guests.
- Computes bills, collects payment and makes change for guests.
- Count and verify cashfloat
- Complete shift audits as required.
- Print updated in-house, arrival, departure, and room status reports every two hours pending activity.
- Check telephone interfaces throughout shift.
- Check all unresolved departures.
- Review service requests for arrivals.
- Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
- Write all wake-up call requests on specified form and enter on switchboard.
- Complete in-house bucket check.
- Clean and tidy front desk area.
- Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
- As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
- Provide information to staff and/or clients about special activities.
- Observe and report any security issues to the General Manager.
- Set up and take down of continental breakfast, includes cleaning dishes and restocking.
- Assist with serving in the restaurant.
- Assist with housekeeping and laundry when required.
- Performs other duties as required

**Requirements**:

- High School Diploma, G.E.D. or equivalent
- 6 months of experience as a Front Desk Agentis an asset
- Experience in customer service
- Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required within outlined policies
- Experience conflict resolution, negotiation, and objection handling skills
- Able to respond quickly in a dynamic and changing environment
- Ability to work as part of a team and independently
- Able to effectively communicate both verbally and in writing
- High level of

Work Conditions
- Ability to lift up to 30 pounds
- Regular physical activity including walking, standing, sitting, lifting and kneeling
- Overtime as required

**Job Types**: Full-time, Part-time

**Job Types**: Full-time, Part-time, Permanent, Seasonal

**Salary**: $18.00-$20.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Weekend availability

Supplemental pay types:

- Bonus pay
- Overtime pay

**Experience**:

- Front desk: 1 year (preferred)

Work Location: One location

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