Account Manager

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. **I. Job Summary** Generates revenue growth by utilizing a consultative selling approach in the retention of current Waste Management customers. Manages existing business relationships in order to achieve budgeted sales goals by developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business, and securing contract agreements from previously non-contracted customers. The Account Manager will _save, secure, and convert_ by handling all customer cancellation requests, providing ongoing education of contract details to existing customers, and by obtaining customer contract commitments during face-to-face interactions. All escalations for customer service within the defined territory will be resolved through this position. **II. Essential Duties and Responsibilities** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. - Managing business to business sales relationships. - Developing detailed proposals encompassing multiple services. - Researching aspects of the waste and environmental services business. - Attending conferences/symposiums as a means of networking and staying current with industry-and market-related information. - Assignment management. - Building trusting relationships. - Providing high-impact Communication. - Able to identify pertinent Local, County, State, and/or Federal government regulations. - Responsible for prospecting and closing to achieve budgeted sales goals by developing and implementing sound selling strategies that ensure revenue growth by selling to new customers only. - Manage prospects by developing sound marketing plans and maintaining key information in the prospect database. - Reduces lost major accounts by diffusing cancellation requests. Meets or exceeds sales call activity goals for proactive account retention.Increases revenue and profitability by executing sound plans on retention calls to improve the customers - service and/or profitability. - Matches Waste Management services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other Waste Management business opportunities, referring internally as appropriate. - Effectively use Waste Management sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.). - Proposes customer solutions that are compliant with appropriate local, state and federal regulations. - Devising sales approaches and solutions. - Marshalling resources. - Sales negotiation. - Sales opportunity analysis. **III. Supervisory Responsibilities** This job has no supervisory duties. **IV. Qualifications** The requirements listed below are representative of the qualifications necessary to perform the job. A. Education and Experience Education: Bachelor's Degree (accredited) or in lieu of degree, High School Diploma or GED (accredited) and 4-years sales experience. Experience: 1 year work experience (in addition to education requirement) in direct business-to-business sales, and phone based business-to-business prospecting resulting in successfully obtaining customer appointments B. Certificates, Licenses, Registrations or Other Requirements C. Other Knowledge, Skills or Abilities Required Ability to convert customer cancellation requests in order to maintain revenue levels, and/or complex negotiations skills required. General Competencies Include: - Comprehensive understanding of construction industry (phases, materials, waste, etc). - Techniques for identifying and managing new business opportunities - Techniques for identifying and responding to objections - Techniques for bypassing "Gatekeepers" - Understands the competitive landscape in the local area - Understands "Green" influences and sustainability - Analyze and solve problems - Conduct formal presentations - Able to design customized solutions that address more than just waste services - Excellent business and communication skills - Understands how to calculate price and amounts such as discounts - Active Learning - Sales Disposition - Motivational Fit - Sustainability - **Bilingual (French and Enlgish)** - For Quebec Applicants: We require a bilingual speaking account manager because this role requires frequent interactions and communications with employees, customers and others who are located outside of Quebec. **V. Work Environment** Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.