Account Manager

6 days ago

Victoria, Canada Granted Consulting Full time

This role will include three primary skills sets:

- **Account Management**: Oversee a book of clients in the Food and Beverage Processing Industry which includes the full client lifecycle from conversion to retention. At Granted, a client lifecycle is the management of discovery calls, leads, contract signing, and client retention.
- **Account Servicing**: Developing relationships with prospects and clients in the Food and Beverage Industry by connecting regularly, ensuring excellent customer service and client satisfaction. Key client servicing activities include obtaining updates on client business activities, identifying the needs of clients, vetting the eligibility of clients for grants, and onboarding new clients.
- 3+ years of experience in business preferably in the Food and Beverage processing sector
- Post-secondary diploma/degree or equivalent experience in business or commerce
- Demonstrated experience in either project coordination or project management
- Demonstrated experience facilitating customer servicing calls
- Great track record of sourcing, developing, and maintaining client relationships
- Excellent written and verbal communication skills with superb attention to detail - will be tested as part of the interview process. Can provide examples of written communication.
- Strong time management and organization skills
- 1+ years of experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and Google Drive, Dropbox, and MS Office
- Ability to manage, document, and track tasks
- Excellent listening, negotiation, and presentation abilities
- Adaptability and strong problem-solving skills

**Salary**: $53,000.00-$57,000.00 per year

Additional pay:

- Commission pay

**Benefits**:

- Company events
- Dental care
- Extended health care
- Paid time off
- Tuition reimbursement
- Vision care
- Wellness program
- Work from home

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

**Experience**:

- Food industry: 3 years (preferred)

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