Account Manager

**Account Manager**

Hybrid - Victoria - British Columbia, Canada

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

At **Worldline** we are on a mission to create the most customer-focused payments experience. Join our team in Victoria, BC, as **an Account Manager**.

The **Account Manager** is responsible for identifying and acquiring Independent Software Vendors (ISV) as strategic partnerships with Worldline. As an Account Manager, you’ll work closely with the BD team to support and help grow our ISVs and channel partners. You will be responsible for helping ISV sub-merchants onboard, providing the highest level of service, using customer feedback to drive improvements in our products, and ultimately ensuring the satisfaction and growth of Worldline’s ISV and channel partners. We’re looking for someone with outstanding communication skills, and an ability to prioritize multiple partners, merchants, and projects - and above all, generate revenue growth within Worldline’s existing channels.

**The opportunity**

As an Account Manager at Worldline, you will work closely with leading companies and software providers (ISVs) in North America. You will be empowered to be creative and think outside of the box to help our existing partners navigate the payments space, and drive growth within existing channels.

You'll work closely with the Business Development, Developer Support, Marketing, and Customer Experience teams, and be responsible for maintaining industry-leading customer relationships, as well as driving new growth within existing channel partnerships.
- Manage established clients to increase adoption of Worldline’s services and extend our relationship with these partners and merchants to drive revenue.
- Develop a deep understanding of Worldline’s products, strategy, and internal teams.
- Create strategic account management plans with partners, setting goals for the year and implementing short-term tactics to support the client’s growth and targets.
- Look for opportunities to cross sell and up sell other Worldline products through existing channel partners.
- Work closely with Worldline’s Product and Marketing teams as we align on the commercial goals of the business and overachieve our revenue and strategic goals.
- Work closely with Developer Support team to ensure integrations are complete and all appropriate product and features are activated.
- Liaison with our Marketing team to devise comprehensive go to market strategies for key strategic partnerships.
- Act as the single point of contact for our management accounts; providing top notch support, planning, and analytical insights to optimize the value of our partnerships.
- Actively utilize and input quality data into our CRM tool Sales Force.

**Who You Are**

We live in the dynamic world of payments and the exciting ecosystem that comes together to deliver an elegant, simple payments experience. But you already know this. You come from the payments industry and are eager to plug into your existing network to drive growth. Perhaps you are even a bit of a payments ‘geek’; you can piece together merchant needs to find solutions, and comfortably walk through key terminology like tokenization, merchant acquiring, and onboarding automation. You are eager to share your knowledge amongst merchants, partners, and peers to drive growth in a culture of openness and collaboration.
- You'll have a relevant business network to payments and financial services in Canada and the US.
- You'll have completed a bachelor’s degree.
- You'll be a high performing result orientated sales professional.
- You have exceptional communication skills - you're able to communicate complex messages to multiple stakeholders in written and verbal format.
- You are independent, a self-motivator, and entrepreneurial at heart.

**Nice to have (but not a deal breaker)**
- A Bachelor's degree Business Administration or a related discipline is a plus.

**Who we are**

**Shape the evolution**

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators