Crisis Worker

**Job Number**:
J0625-0008

**Job Title**:
Crisis Worker - Mental Health

**Department**:
Community Mental Health

**Job Type**:
Casual

**Job Category**:
Healthcare Professional

**Open Positions**:
1

**Date Posted**:
June 4, 2025

**Closing Date**:
June 11, 2025

**Hours of Work**:

- D/E/N/Weekends
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Orillia Soldiers’ Memorial Hospital (OSMH) is located in the City of Orillia - a beautiful community nestled along the shores of Lake Simcoe and Lake Couchiching. Orillia offers an environment where a health work/life balance is easy to achieve as exceptional urban amenities, natural resources, points of interest, and recreational opportunities abound.

People have always been OSMH’s greatest strength. Our committed team has helped our community for over a century. We offer an environment where each individual works interdependently towards common goals: we value _Trust, Courage and Teamwork_. We are an organization where individuals’ contributions are valued and there are many opportunities for personal growth and development.

Position Summary
- Orillia Soldiers’ Memorial Hospital is an integral part of the Simcoe County Crisis Response Service, providing same or next day appointments to individuals 16 years of age and over who are experiencing a psychiatric or psychosocial crisis. The primary functions of the position include the assessment and short-term follow-up treatment of individuals in an acute psychiatric or psychosocial crisis. They will act as a proactive liaison with the hospital’s emergency department, Adult Inpatient Mental Health Unit, the Mental Health Crisis Line, family physicians, and community groups and organizations (e.g. police, shelters, churches, schools, and agencies), to facilitate appropriate use and promotion of the service.

PRIMARY RESPONSIBILITIES:

- Complete mental health and risk assessments on individuals 13 years of age and over, presenting to the Emergency Department for psychiatric and/or psychosocial crises.
- In consultation with the Emergency Department physician and other staff as appropriate, determine disposition from the Emergency department.
- Gather collateral information as needed from appropriate sources (police, EMS, family, friends, caregivers, and other community professionals).
- Provide information regarding community resources and supports in the community, and complete internal and external referrals as appropriate.
- Work collaboratively as part of a multidisciplinary team with ER staff, psychiatrists, psych hospitalists and other mental health staff, to provide patient centered care.
- Act as a liaison between the Emergency Department and Adult Mental Health Inpatient unit.
- Provide brief follow up as appropriate.
- Respond to volatile and difficult situations throughout the hospital as they arise, to assist with de-escalation and patient care.

Performs other duties as may be assigned by the Program Manager.

**Qualifications**:

- Education:

- University Degree in Social Work, BSc. Nursing, or degree in Occupational Therapy or equivalent is required.
- Regulated Health Professional in good standing (Registered Nurse, Registered Social Worker or Registered Occupational Therapist) and adherence to standards of practice as per designated college is required.

**Experience**:

- Minimum four (4) years’ experience with crisis intervention in an acute care setting is required.
- Experience working in acute mental health sector, preferably in the community is preferred
- Demonstrated competency in crises assessment, risk assessment, and brief follow-up treatment.
- Demonstrated knowledge of the classification of psychiatric illnesses, as outlined in the “Diagnostic and Statistical Manual of Mental Disorders” of the American Psychiatric Association (DSM-V).
- Demonstrated knowledge of the main classification of psychotropic medications, including their general use, expected response, and common side effects.
- Demonstrated understanding of the principles of self-defined crisis, and familiarity with the Mental Health Crisis Line, hospital emergency department, family physicians and community services, and provision for short-term follow-up after assessment where warranted.
- Demonstrated understanding of issues and needs related to individuals in crisis (e.g. decompensation, potential loss of control, support and structure)
- Demonstrated knowledge of local community resources for post-crisis care.
- Satisfactory work performance and attendance record required

Competencies:

- Demonstrated ability to work and problem solve independently.
- Demonstrated strong interpersonal skills to function as a productive member of the multidisciplinary team.
- Demonstrated ability to organize and prioritize multiple demands.
- Demonstrated ability to perform accurate and timely documentation, meeting professional and organizational standards.
- Demonstrates knowledge and experience in working with those with a serious and pers