Outreach Worker

**NOTE: Must have a clean driving abstract and be minimum age 25 for insurance purposes**.

**Job Summary**:The Outreach Worker is responsible for working in a mobile capacity providing community-based support, housing and service navigation in order to support people who are unhoused and may experience mental health and substance use concerns. The team will work within the community meeting people where they are at, including street level outreach. Reporting to the Outreach Worker Supervisor, or such other persons as required by the organization, the Outreach Worker must always operate with a ‘safety first’ mindset and engage in a collaborative approach as they support unhoused community members who are not currently staying at The Lighthouse.

**Accountability**:Willing to adhere to the vision, mission and beliefs of The Lighthouse by demonstrating commitment to our organization's values of compassion, trust, safety, leadership, and faith with sensitivity to the issues related to poverty, homelessness, mental illness, addictions and developmental disabilities with a commitment to a discrimination-free environment.

**Responsibilities**:
**Participant Relations**
- Provide outreach services and provide participants with basic necessities.
- Use Case Management as a tool to support participants in identifying their unique housing barriers, set goals to achieve, and move toward housing.
- Use a trauma-informed approach to support and encourage participants in reaching housing and related goals.
- Complete accurate, professional, factual and non-judgmental incident reports, participant records and case management notes.
- Help to build positive relationships that are healthy and supportive.
- De-escalate and problem-solve with Participants and help them work through the issues that are causing challenges.
- Provide participants with supplies and education related to harm-reduction as appropriate.
- Focus on Participants' needs with a non-judgmental attitude.

**Community Resources and Supports**
- Assist Participants to connect to appropriate community resources (emergency services, mental health and other crisis supports, etc.).
- Collaborate with community partners to explore unique solutions to meet participants’ diverse needs.

**Safety**
- Conduct outreach services while maintaining safety for self, other staff and participants as the top priority.
- Record and report any safety concerns promptly.
- Call management on duty if a serious occurrence occurs.

**Reporting**
- Complete HIFIS reporting on all pertinent data which includes but is not limited to intake, SPDATS, housing history, case notes and services offered.
- Complete Lighthouse documentation as required using Google Docs and Google Sheets
- Assist with the reporting on supplies for purchase and ordering new products as needed and as directed.

**Perform other duties as assigned.**

**Qualifications**
- Diploma in Social or Human Services or equivalent education experience.
- 1 year of experience working with those experiencing homelessness and providing housing assistance within a diverse community.
- Experience in providing person centered support.
- Lived experience is an asset.
- Valid Ontario driver’s license.
- Must have a clean driving abstract and be minimum age 25 for insurance purposes.
- Clean criminal record check, including vulnerable sector screening.
- NVCI, First Aid CPR, and other related trainings considered an asset

Shifts are 9 hours and involve going into the bush and encampments

Hours are not guaranteed for relief staff.

Relief staff are asked to submit their availability in advance. They must say yes to 1 of 3 work requests and work at least 1 shift per month based on availability submitted and shifts available.

Only those selected for an interview will be contacted.

**Job Type**: Casual

Pay: $20.75 per hour

Expected hours: 9 - 44 per week

**Benefits**:

- Casual dress
- Discounted or free food
- On-site parking

Flexible language requirement:

- French not required

Schedule:

- 10 hour shift
- Holidays
- On call
- Weekends as needed

Licence/Certification:

- Driving Licence/Clear drivers abstract/Stated requirements (required)

Work Location: In person

Application deadline: 2025-01-03
Expected start date: 2025-01-08