Crisis Support Manager

**About Green Haven Shelter for Women** Located in Orillia, Ontario, Green Haven Shelter for Women is a non-profit, charitable organization that provides safety, shelter, programs and services for women and their children who experience gender-based violence and abuse to support a foundation for change and opportunities for the future. With a vision of gender equality and inclusion, the organization’s values are: **We value a person-centred approach** We accept and provide unconditional support, honouring and respecting the worthiness of all without judgment or bias. We meet people where they are with a trauma-informed approach. We listen, ask questions, and hold space for conversation and for healing. **We value inclusiveness** We acknowledge, honour, respect, and value the uniqueness of all regardless of their gender, ethnicity, religion, sexual orientation, and other differences. We create an environment where all feel respected, supported and valued and where all have the opportunity to reach their full potential. **We value collaboration** We recognize that we are stronger together and appreciate building meaningful relationships and collaboration. **We value leadership** We model leadership within, setting the example by leading self and others. We strive to be the change we want to see and to lead our community with our expertise, experience and compassion. **We value education** We take every opportunity to teach and learn. **We value advocacy** We stand up and speak. out to influence and drive social change to accomplish our vision. Green Haven Shelter for Women works collaboratively with community partners to strengthen services to ensure that the women and children we service who are facing Intimate Partner Violence have access to support and shelter when they need it most. We are in search of a compassionate, innovative and collaborative **Crisis Support Manager** who will support our efforts, while ensuring the organization’s programs and services are aligned to the mission, vision and strategic plan. **About Orillia**: Spacious waterfront parks, beautiful public beaches, fine specimens of Victorian architecture, healthy neighbourhoods, an active arts and culture scene, a vibrant downtown, a feast of festivals, and dynamic community spirit enrich the lives of Orillia residents and charm our visitors. This attractive community of over 33,000 people offers a welcome escape from the pressures of "the Big City," while remaining within striking distance. Orillia is a place where you can work at a healthy pace far from the congestion and pollution of the sprawling urban giant to the south. A very livable city, Orillia has preserved and celebrated its architectural heritage while pursuing leading-edge technology and promoting energy-efficient design. Located on the shores of Lake Simcoe and Lake Couchiching, Orillia is a popular port of call on the Trent-Severn Waterway. Orillia boasts two National Historic Sites - the 4,000-year-old aboriginal fish weirs in The Narrows between Lakes Simcoe and Couchiching and the elegant summer home of Canada's beloved humorist, Stephen Leacock, on Brewery Bay. Residents and visitors participate eagerly in community events and the calendar bursts with activities on land and water - the Perch Festival, Mariposa Folk Festival, Scottish Festival, Pro-Bass Derby, Centre of Power Boat Show, Home and Cottage Show, and many others. We call Orillia the Sunshine City. Bright, colourful, energetic and exciting, Orillia is a place to shine, a place to escape to - not from. **Crisis Support Manager Job Posting**: **ROLE OVERVIEW** Reporting to the Executive Director, the **Crisis Support Manager** will lead, manage, coordinate and supervise frontline programs and services through a team of Child and Youth and Crisis Support Workers. The role ensures appropriate, high quality and timely responses are being delivered to individuals accessing the services at GHSW. Services are provided to residential (on-site) and non-residential clients. The Crisis Support Manager will provide leadership across the agency’s program and services portfolio. *** The role of the **Crisis Support Manager** encompasses the following: **Operations Management**: Provide support and back-up for services that include shelter, wrap-around supports and system navigation. Provide on-call supervision on a rotation basis to respond to urgent events/staff 24/7. Develop, maintain, and oversee outcome tracking measurements across all programs. Model a commitment to continuous improvement, addressing problem areas when and as required. In collaboration with the Operations Coordinator, ensure facilities are maintained in keeping with preventative maintenance programs; security system and emergencies procedures are up to date, and that staff are appropriately trained on these systems and procedures. Manage all serious occurrence and incident reports in relation to the residential program. A