Bilingual Customer Services Representative

8 hours ago

Laval, Canada Staples Full time

**Some of what you will do**:
At Denis Office Products and Furniture, we’re committed to delivering exceptional service and building lasting relationships with our customers. As a Customer Service Representative (CSR), you will play a pivotal role in our success by ensuring that our customers’ product needs are met efficiently, and no sale is ever lost. In this role, you will foster trust with our customers by addressing their orders and inquiries with empathy, curiosity, and a solution-oriented mindset. You’ll work diligently to provide complete, end-to-end support for every customer interaction, always striving to minimize their effort and maximize their satisfaction. Your focus on delivering seamless experiences will not only resolve customer needs but also promote long-term loyalty to the Denis brand.

**Specifically, You Will**:

- Offer win / win customer solutions to optimize benefits for customers and Staples.
- Support our sales partners to achieve their goals by making it easy for customers to interact with Customer Service.
- Place customer orders with precision to ensure seamless delivery. Proactively offer additional products as a “complete solution”.
- Provide solution-oriented product, pricing, and availability information. Leverage internal product specialists as necessary to support the sale process.
- Update customers on delivery and order status. Provide alternative product solutions if timelines don’t meet customer needs.
- Provide first level support for questions and issues regarding the use of E-Way (customer online ordering platform), including resolving E-way exception errors and processing E-way return requests.
- Encourage customers who don’t currently use the online ordering platform to do so and assist them in gaining access to the website.
- Process product / order return requests to allow for quick and accurate resolution for the customer.Communicate to customer service management all pertinent customer updates, system issues or any other barriers to providing exceptional customer service.

**Some of what you need**:

- High School Diploma or equivalent.
- Passionate about customer service. A customer-centric mindset.
- Bilingual in French and English.
- Proficient typing skills; familiar with Windows environment.
- Previous experience in customer service.Previous experience in Business-to-Business environment.

**Some of what you will get**:

- Associate discount
- Health and Dental benefits
- RRSP/DPSP
- Performance bonuses
- Learning & Development programsAnd more...

**#MakeAnImpact**

**#LI-Hybrid

  • Bilingual customer service representative

    1 week ago

    Laval, Canada Randstad Canada Full time

    Are you passionate about customer service and enjoy finding solutions to meet clients' needs?Our client, a company recognized for its exceptional service quality and collaborative work environment, is looking for a bilingual customer service representative to join their dynamic team.This position is ideal for a motivated and organized professional who...

  • Bilingual Customer Service Representative

    4 weeks ago

    Laval, Canada Ritchie Bros. Full time

    Join to apply for the Bilingual Customer Service Representative (FRENCH AND ENGLISH) role at Ritchie Bros. About Us IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology...

  • Customer Service Representative

    4 weeks ago

    Laval, Canada Holman Enterprises Full time

    Customer Service Representative - Bilingual page is loaded## Customer Service Representative - Bilinguallocations: Laval, Quebec (CAN)time type: Full timeposted on: Posted 6 Days Agojob requisition id: R0051701**Holman is a global automotive leader that serves both commercial and consumer clients *The Holman Way* by always doing the right thing for...

  • Customer Service Representative

    4 weeks ago

    Laval, Canada Holman Enterprises Full time

    Customer Service Representative - Bilingual page is loaded## Customer Service Representative - Bilinguallocations: Laval, Quebec (CAN)time type: Full timeposted on: Posted 6 Days Agojob requisition id: R0051701**Holman is a global automotive leader that serves both commercial and consumer clients *The Holman Way* by always doing the right thing for...

  • Customer Service Representative

    2 weeks ago

    Laval, Quebec, Canada Équipement SMS inc. Full time $45,000 - $60,000 per year

    Company DescriptionÉquipement SMS inc. is a company located at 1800 Montgolfier St, Laval, Quebec, Canada. We are involved in the heavy equipment industry, providing top-quality machinery and services to our clients. Our focus is on delivering exceptional products and outstanding customer service support.Role DescriptionThis is a full-time on-site role for...

  • Bilingual Customer Service Representative

    2 weeks ago

    Laval, Canada John Brooks Company Full time

    Division: Filtration **Languages Required: French & English (fluency in both)** **WHY JOHN BROOKS COMPANY?** - We have an enthusiastic work environment with tight-knit culture, employee-led committees, annual health & wellness subsidy - to name a few! - We love celebrations including employee achievement awards, formal service award program, and milestone...

  • Bilingual Customer Service Representative

    6 hours ago

    Laval, Canada Xerox Full time

    About Xerox Holdings Corporation Groupe CT, a Xerox Business Solutions Company, is seeking high-energy, self-starter individual that is looking to excel their career in a corporate environment as a Bilingual Customer Service Agent in the Greater Montreal Area. With the opportunity for growth with a global organization, you will be supported on your career...

  • Bilingual Customer Service Representative

    4 days ago

    Laval, Canada John Brooks Company Limited Full time

    **Division**: Industrial - Spray **Office Location**: Laval, QC or Mississauga, ON (Hybrid work arrangement) **Languages Required**: French & English (fluency in both) We offer our employees competitive remuneration including base salary + incentive, competitive vacation plan, and a generous benefits package that includes Company Group RRSP with employer...

  • Bilingual Customer Service Representative

    2 weeks ago

    Laval, Canada Randstad Canada Full time

    Are you from Laval, Montreal, or the Ville Saint-Laurent area and looking to kick-start a rewarding career in insurance? Do you enjoy helping others, solving problems, and being part of a supportive, customer-focused team? If you're bilingual in English and French and passionate about delivering exceptional service, this is your opportunity to build a...

  • Bilingual Customer Service Representative

    2 weeks ago

    Laval, Canada Randstad Canada Full time

    Are you from Laval, Montreal, or the Ville Saint-Laurent area and looking to kick-start a rewarding career in insurance?Do you enjoy helping others, solving problems, and being part of a supportive, customer-focused team?If you're bilingual in English and French and passionate about delivering exceptional service, this is your opportunity to build a...