Customer Service Representative
1 week ago
Company Description
Équipement SMS inc. is a company located at 1800 Montgolfier St, Laval, Quebec, Canada. We are involved in the heavy equipment industry, providing top-quality machinery and services to our clients. Our focus is on delivering exceptional products and outstanding customer service support.
Role Description
This is a full-time on-site role for a Customer Service Representative (Heavy Equipment), located in Laval, QC. The Customer Service Representative will be responsible for managing customer inquiries, providing support and resolving issues, ensuring excellent customer service and satisfaction. The daily tasks involve responding to customer queries, managing documentation, updating customer records, and collaborating with other departments to address customer needs.
Qualifications
- Customer Service Representatives, Customer Support, Customer Satisfaction skills
- Experience in Customer Service and Customer Experience
- Excellent bilingual verbal and written communication skills
- Strong problem-solving skills and ability to manage challenging situations
- Experience in the heavy equipment industry is a plus
- Ability to work on-site in Laval, QC
- High school diploma or equivalent; additional education or certifications in a related field are advantageous
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