Bilingual customer service representative

Are you passionate about customer service and enjoy finding solutions to meet clients' needs?Our client, a company recognized for its exceptional service quality and collaborative work environment, is looking for a bilingual customer service representative to join their dynamic team.This position is ideal for a motivated and organized professional who thrives in a fast-paced environment. You will be the first point of contact for customers, providing basic technical support while ensuring courteous, efficient, and professional service at every interaction.Position details :📍 Location: Laval (Away from metropolitan traffic)💰 Salary: $20 – $23 per hourAdvantagesFast-growing company offering stability and career advancement opportunities.Comprehensive training provided upon hire.Friendly, inclusive, and supportive work environment.Competitive salary, social benefits, and employee recognition programs.ResponsibilitiesAnswer inbound and outbound calls with professionalism and empathy.Provide technical support, including basic troubleshooting and escalating complex cases to the appropriate department.Ensure the efficient dispatching of service requests and technical interventions.Schedule and confirm client appointments while ensuring accurate follow-ups.Make outbound calls for client follow-ups, satisfaction surveys, or light telemarketing activities.Use CRM tools and digital platforms to manage and document all customer interactions.Meet and exceed established performance objectives (KPIs).QualificationsPerfect bilingualism (French/English), spoken and written, required to communicate with english-speaking clients and partners outside Quebec.Minimum of 2 years of experience in a similar role (customer service, technical support, telemarketing, dispatch, or appointment scheduling).Previous call center experience required.Excellent communication skills, active listening, and strong interpersonal abilities.Proficiency with CRM tools and office software (Outlook, Excel, Word).Autonomous, detail-oriented, and professional.Ability to work under pressure and manage multiple priorities efficiently.Team-oriented, motivated, and performance-driven.SummaryAre you ready to take on a new challenge within a dynamic team where customer satisfaction is the top priority?Send your updated résumé today to: heidi.carpio@randstad.caWe thank all applicants for their interest, however, only those selected for an interview will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.