Bilingual Customer Service Representative

Are you from Laval, Montreal, or the Ville Saint-Laurent area and looking to kick-start a rewarding career in insurance?Do you enjoy helping others, solving problems, and being part of a supportive, customer-focused team?If you're bilingual in English and French and passionate about delivering exceptional service, this is your opportunity to build a long-term career with a respected organization—right here in the Greater Montreal area.We’re looking for motivated individuals ready to become Licensed Insurance Agents and grow within the financial and insurance industry. Whether you’re seeking stability, professional growth, or a meaningful role where you make a difference every day—this opportunity checks all the boxes.Location: Laval, QCStart Date: July 2025Position Type: Permanent, Full-TimeSchedule: Monday from 11:30 AM to 8:00 PM, Tuesday to Friday from 1:00 PM to 8:00 PM, Saturday from 9:00 AM to 4:00 PM (Sundays off)Language Requirement: Fluent in English and FrenchSalary : $57,300 annuallyAdvantagesWhat’s in it for you?Competitive compensation with comprehensive benefits and vacation starting on day oneFull-time, permanent role with guaranteed 35 hours per weekSundays off for a better work-life balancePaid training provided to become a Licensed General Insurance AgentClear, long-term career path in the financial and insurance industrySupportive, inclusive team environment with a strong company cultureOpportunities for professional growth and advancementResponsibilitiesWhat you’ll be doing:Answer inbound calls in both English and French (35–50 calls/day)Support customers with auto and property insurance inquiriesDeliver outstanding customer service experiencesOffer advice and guidance based on customer needsSupport customers throughout the claims process: from arranging towing and appraisals to explaining coverageCross-sell and up-sell insurance products to meet customer needsCollaborate with internal teams and external vendorsMaintain accurate and detailed documentationEnsure each customer interaction adds value and strengthens the company's reputationQualificationsWhat we’re looking for:Bilingual in English and French, with excellent written and verbal communication skills, you will be communicating with clients across Canada, from coast to coast.We are looking for candidates with a minimum of 2 to 3 years of proven customer service or call center experience, whether in sales and service roles or in customer care positions across industries such as retail, hospitality, finance, contact centers, or healthcare.Confident, clear communicator who can build rapport with customersCalm under pressure, adaptable, and solutions-focusedComfortable using multiple systems with strong computer and typing skillsDetail-oriented with solid organizational abilitiesProfessional, positive attitude and a willingness to learnAble to successfully complete a criminal and credit background checkBonus if you have:Experience in the insurance or financial services industrySummaryIf you're interested in this opportunity, we'd love to hear from youPlease apply directly online and share your resume to the nicolas.lefort@randstad.ca to discuss this great opportunity togetherAlso, if you know someone who might be a good fit, feel free to share this posting with them so they can apply directly.Location: Laval, QCJob Title: Bilingual Customer Service Insurance AdvisorRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process. #J-18808-Ljbffr