Intake Coordinator

**About HVE Healthcare Assessments**

**HVE Healthcare Assessments** is an industry leading provider of Independent Medical Assessments. HVE is well known for its client-focused culture and its commitment to quality and integrity. We are unwavering in dedication to our customers and providing timely, impartial and defensible assessments and reports.

Founded in 1994, **HVE Healthcare Assessments** is a privately held, Canadian company. We have been providing independent health services to private and public sector organizations since our inception. We remain one of the few independently owned and operated service providers within our industry.

**Job Details**

**Job Objective**: The Intake Coordinator is responsible for reviewing and scheduling new referrals, as well as coordinating and confirming all necessary services tied to each referral. This position serves as a key liaison, facilitating clear and effective communication between internal and external stakeholders such as adjusters, claimants, lawyers, doctors, and other professionals. Utilizing established policies and procedures, the Intake Coordinator will be responsible for resolving issues and addressing inquiries with efficiency and professionalism.

**What You’ll Bring**
- 1-4 years of customer service and/ or administrative assistant experience.
- Ability to work collaboratively within a team environment and independently.
- Exceptional MS, Word, Excel, and Google Suite skills.
- Professional interpersonal skills and comfortable speaking to colleagues & other professionals.
- Strong problem solving and multi tasking skills.
- Ability to thrive in a high volume, deadline driven environment.
- Willingness to go beyond one’s own job description to assist the team as needed.

**Responsibilities**:
Scheduling Assessments
- Reviewing Triage notes to determine what assessments require scheduling.
- Schedule several types of assessments, AB, BI, Disability, etc.
- Communicating with parties involved (claimants, assessors, adjusters, etc.), to schedule assessments.
- Preparing confirmation letters and sending confirmation details to customers.
- Documenting scheduled appointments based on customer requirements in appropriate scheduling platforms.
- Obtaining Dates from Assessors and confirming fees.

Coordination of External Services
- Scheduling transportation and interpretation services for assessments via appropriate electronic platform.
- Booking assessment rooms and chaperone services.

Answering Telephones
- Answering client’s, claimant’s and assessor’s questions about file information, assessment dates, etc.

Other Job Duties/Tasks
- Following up with customers with the re-booking of all no show/late cancellation services.
- Training new Intake Coordinators.

**What We Offer**
- $20 per hour (commensurate with experience)
- 2 Weeks of Paid Vacation + 6 PTO days (Paid Time Off).
- Benefits - Extended Healthcare, Dental & Vision, and Mental Healthcare.
- On-Site Parking.
- Casual Dress Code.
- Mostly hybrid, working in the office at least 1- 3 days per week.

**Reports To**: Manager and Team Leader, Intake Department

**Hours**: 8:30am-5:30pm

**Breaks**: 1-hour unpaid lunch

HVE Healthcare Assessments is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). HVE Healthcare Assessments is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Human Resources will work with applicants requesting accommodation at any stage of the hiring process.

All information obtained during recruitment will be used for employment purposed only and not for any other purpose.

**Job Types**: Full-time, Permanent

Pay: $20.00 per hour

Expected hours: 40 per week

Additional pay:

- Overtime pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Work from home

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime

Work Location: Hybrid remote in Concord, ON L4K 3Y4