Intake Support

**About HVE Healthcare Assessments**

**HVE Healthcare Assessments** is an industry leading provider of Independent Medical Assessments. HVE is well known for its client-focused culture and its commitment to quality and integrity. We are unwavering in dedication to our customers and providing timely, impartial and defensible assessments and reports.

Founded in 1994, **HVE Healthcare Assessments** is a privately held, Canadian company. We have been providing independent health services to private and public sector organizations since our inception. We remain one of the few independently owned and operated service providers within our industry.

**Job Details**

**Job Objective**: Provide administrative support to the Intake, Roster, and all other departments at HVE by completing various customer service and administrative duties.

**What You’ll Bring**
- 1-3 years of customer service and/ or administrative assistant experience.
- Ability to work collaboratively within a team environment and independently.
- Exceptional MS, Word, Excel, and Google Suite skills.
- Professional interpersonal skills and comfortable speaking to colleagues & other professionals.
- Strong problem solving and multi tasking skills.
- Ability to thrive in a high volume, deadline driven environment.

**Responsibilities**:
Receipt/Confirmation of New Files/Referrals
- Entering the relevant new file information, including requested services, referral source information (insurance company/adjuster), legal representations, and claimant information.
- Send confirmation of receipt of the new referral to customer and verifying the accuracy of the new referral information including claimant and customer details.
- Receive and input new services from various customers on multiple electronic systems including new referrals, file information, transportation and translation confirmations and other service-related information.
- Request/Follow-up with customers on missing information and new file information.

Coordination of External Services
- Scheduling transportation and interpretation services for assessments via appropriate electronic platform
- Booking assessment rooms and chaperone services

Processing Appointment Cancellations/Late Cancellations/No Show/Incompletes
- Process cancellations, no-shows, late cancels, incomplete assessments by completing/sending memos to our customers and notifying all parties involved (claimants, assessors, adjusters, secondary services providers, etc.), updating assessment status, and entering reschedule lines for Intake Coordinators to book the rescheduled assessment.
- Enter notes in our assessment management software on the case regarding any inquiries, reschedules, no-shows, etc.
- Follow-up with cancelled and no-show services via appropriate platforms
- Complete Reschedule Audit

Communication
- Notify Intake Coordinators of any issues/changes regarding the assessment or the assessor.
- Create notes for all communication on HVE’s internal electronic system and advise appropriate staff internally.
- Enter dates received from assessors.

**What We Offer**
- $19 per hour (commensurate with experience)
- 2 Weeks of Paid Vacation + 6 PTO days (Paid Time Off).
- Benefits - Extended Healthcare, Dental & Vision, and Mental Healthcare.
- Mentorship program.
- Wellness Program.
- On-Site Parking.
- Casual Dress Code.
- Mostly hybrid, working in the office at least 1- 3 days per week.

**Reports To**: Manager or Team Leader, Intake Department

**Hours**: 8am-5pm/8:30am-5:30pm/9am-6pm

**Breaks**: 1-hour unpaid lunch

HVE Healthcare Assessments is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). HVE Healthcare Assessments is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Human Resources will work with applicants requesting accommodation at any stage of the hiring process.

All information obtained during recruitment will be used for employment purposed only and not for any other purpose.

**Job Types**: Full-time, Permanent

Pay: $19.00 per hour

Additional pay:

- Overtime pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Wellness program
- Work from home

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime

Work Location: Hybrid remote in Concord, ON L4K 3Y4