Dispatcher

19 hours ago

Burlington, Canada Sylvite Agri-Services Ltd Full time

Sylvite is a multinational, privately owned, business headquartered in Burlington Ontario providing critical products and services in the agricultural and transportation sectors.
- Agriculture - Sylvite provides a full supply chain solution for crop input products such as fertilizer, seed and pesticides.
- Transportation - The transportation group at Sylvite not only coordinates part of the agricultural supply chain, but also provides logistics services to a large customer base, transporting goods throughout Canada and the United States.

**Responsibilities**:
Operations - Dispatch:

- Execute the dispatch plan
- Dispatch all loads to the drivers
- Provide drivers with accurate information for picking up and dropping off loads
- Persuade drivers to take unappealing loads, to work off schedule, accommodate customer demands, etc.
- Inform drivers of procedures to be followed - e.g. incorrect address, wait times, etc.
- Manage the trailer pool
- Assign trailers
- Follow up on dropped trailers
- Close orders in Transportation Management System
- Follow standard operating procedures re transportation of goods, supporting documents, etc.
- Recommend changes to standard operating procedures in order to increase efficiencies on an on-going basis and to provide corrective action

Driver Liaison:

- This function is the main contact for the drivers
- Perform on-call services as per department policy
- Hours of Work and days off for General Holidays may be modified as relates to customer demand
- Monitor Hours of Service - advise supervisor when driver is nearing maximum hours
- Assist drivers with issues resolution - loads, equipment, deliveries timing, etc.
- Resource to drivers to resolve personal issues, such as absence, scheduling vacation, other time off, etc.
- Assist Administrators and driver regarding problems with paperwork, driver envelope information, etc.
- Assist Fleet Operations to coordinate contacting driver re: fleet maintenance or safety and compliance needs
- Advise Fleet Manager or Vice President re: need for disciplinary action

System Integrity:

- Transportation Management System - critical to access and enter accurate and complete data - information is used by others
- Identify problem areas to Transportation Management System provider / Transportation Administrator

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care

Ability to commute/relocate:

- Burlington, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have experience with U.S. Board and Customs?

**Experience**:

- Dispatcher: 5 years (required)

Work Location: In person

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