Customer Service Agents
2 weeks ago
Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. We fly scheduled and charter service between busy international airports, remote destinations, and beautiful communities in the province of British Columbia. **Customer Service Agent Profile** Customer Service Agents are part of a team that works in conjunction with crew members and ground agents to escort and board passengers, maintain baggage accuracy and safety. Pacific Coastal Customer Service Agents are responsible for providing outstanding service to our customers and must embody the Pacific Coastal Airlines motto of _"People Friendly, People First"._The successful individual will be expected to role model behaviors that respect the corporate values, professionalism, diversity and service excellence to our internal and external customers. **Responsibilities**: - Provide information in-person and over the phone on flight schedules and routes - Prepare and issue tickets and boarding passes, compute fares, issue refunds, check baggage and collect excess baggage charges in accordance with tariff rules - Assist passengers with boarding and disembarking the aircraft, including those requiring assistance - Announce flight arrivals, departures, and boarding information over the public address system - Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options, changes or rebooking reservations - Investigate and handle customer complaints when problems arise - Lift and move baggage on to the belt, from the carousel or through baggage doors - Possess an excellent understanding of company products and services and effectively promote them at all times - Ensure the safety, security and comfort of all customers at all times - Deliver service standards in accordance with Pacific Coastal Airlines philosophy - Other duties as assigned **Qualifications and Competencies**: - Strong communication skills, including the ability to actively listen, empathize, ask questions, and respond in language that clients understand - Ability to work in an ever changing environment where multitasking and problem solving are key attributes - Comfortable using computers, credit and debit machines - Able to work outdoors during inclement weather conditions - Flexible to work weekends, evenings, holidays and/or irregular shifts - Must represent Pacific Coastal Airlines in a professional manner to our partners, vendors, and customers - Capable of lifting up to 70 pounds - Must be able to obtain and maintain designated security clearance **_ Why Pacific Coastal Airlines?_** Company Culture: We honour our company motto of _People Friendly, People First_ for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture. Travel Benefits: We offer excellent travel perks within the Pacific Coastal network for employees, their eligible family members, and their buddies. Also available to employees and their eligible family members is standby travel on other airlines across the world. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network. Employee Programs: We have employee recognition and reward programs, a milestone service recognition program and employee appreciation events throughout the year.
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