Customer Service Agent

1 week ago

Vancouver, Canada GAT Airline Ground Support Full time

**Please Note**:

- As part of the mandatory training for this position, you will be required to travel to the US for a 3 week period.
- Valid travel documents required.

Job Summary
As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.

**Responsibilities**:

- Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
- Must be able to announce both incoming and outbound flights.
- Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.
- Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
- Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
- Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
- Able to stand and work in one location for up to four hours at a time.
- You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
- Work independently without direct supervision.

**Requirements**:

- Must be at least 18 years of age
- Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
- Ability to read, speak, and understand the English language.
- Ability to stand for long periods of time
- Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
- Possess entry-level computer skills
- Occasionally lift bags or items weighing between 50 and 70 pounds
- Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
- Must be able to work nights, weekends, and holidays

**NOTE**:
1. Must be able to travel to Orlando, Florida USA for 3 weeks training
2. Must have valid documents to travel to United States
3. Must have access to own transportation (shift can end after 0100)
INDGATCA

  • Customer Service Agent

    2 days ago

    Vancouver, Canada GAT Full time

    New contract with Flair Airlines!!! Job Summary As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT...

  • Customer Service Agents

    2 weeks ago

    Vancouver, Canada Pacific Coastal Airlines Full time

    Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. We fly scheduled and charter service between busy international airports, remote destinations, and beautiful communities in the province of British Columbia. **Customer Service Agent Profile** Customer Service Agents are part of a team that works in...

  • Customer Service Agent

    6 days ago

    Vancouver, Canada Harbour Air Group Full time

    **NOW HIRING!** **CUSTOMER SERVICE AGENT, Vancouver** **Are you looking to work for one of Canada’s Best Managed Companies? Do you enjoy working with a close team of supportive professionals? Do you want to commit to an organization with an outstanding record for safety and reliability? Are you searching for an employer who provides amazing perks and...

  • Customer Service/ticket Agent

    2 weeks ago

    Vancouver, Canada Wilson's Transportation Full time

    At The Wilson’s Group of Companies, we are proud to be a locally owned and operated motor coach company. We take pride in knowing that we offer our clients a convenient, safe and comfortable way to travel. Our clients’ satisfaction is not only because of our skilled drivers but a reflection of our customer service team who deal directly with the booking...

  • Csr (Customer Service Representative)

    6 days ago

    Vancouver, Canada Qualitour travel service Full time

    Customer Service Representative will report to Directors. Customer Service Representative is responsible for all guest inquiries and feedback during and after travel. This role is part of a team working in a high energy fast paced environment. CE Representative position role is also a support service for company. Key Areas of Accountability Customer...

  • Customer Service Agent

    2 days ago

    Vancouver, Canada Executive Aviation Full time

    Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you! Our operation in Vancouver keeps growing and provides our team members with an amazing opportunity to work with many of our different airline partners. In Vancouver you will be a part of an amazing team of customer service specialists who...

  • Customer Service and Reservations Agent

    6 days ago

    Vancouver, Canada Kiwi Collection Full time

    **OVERVIEW** **RESPONSIBILITIES** - Provide exceptional customer service with a primary focus on the success of our clients experience - Answers inquiries by clarifying desired information; researching, locating, and providing information. - Takes ownership over client inquires, can work independently to achieve needed results - Act as a support agent to...

  • Yvr - Customer Service Agent Ua

    1 week ago

    Vancouver, Canada GAT Full time

    Job Summary As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This...

  • Flair Airlines Customer Service Agent

    1 week ago

    Vancouver, Canada GAT Airline Ground Support Full time

    Have a fully flexible and open availability to cater to the airlines 24/7/365 flight schedule. Job Summary As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints....

  • Customer Service Agent

    1 week ago

    Vancouver, Canada GAT Full time

    Job Summary As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This...