Csr (Customer Service Representative)
1 week ago
Customer Service Representative will report to Directors.
Customer Service Representative is responsible for all guest inquiries and feedback during and after travel. This role is part of a team working in a high energy fast paced environment. CE Representative position role is also a support service for company.
Key Areas of Accountability
Customer Service & Partnering
- Provide assistance to in-travel and post-travel guests from office locations
- Communicate with Travel Agents and Partners
- Review, investigate and resolve guest issues and complaints during and post travel.
- Support the achievement of KPI
- Provide support to internal teams (Onboard, Destinations, Sales and Product teams)
- Communicate changes and information updates to the team
- Provide on-going feedback and comments to the leadership team
- Take part in creating a fun and healthy working environment
- Assists with communications to our guests during an emergency event
**Job Types**: Part-time, Permanent
Part-time hours: 30 per week
**Salary**: $17.00 per hour
**Benefits**:
- Casual dress
- Work from home
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
**Education**:
- Secondary School (required)
**Experience**:
- Customer service: 1 year (required)
Work Location: In person
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