Yvr - Customer Service Agent Ua

4 days ago

Vancouver, Canada GAT Full time

Job Summary

As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.

**Responsibilities**:

- Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
- Must be able to announce both incoming and outbound flights.
- Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.
- Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
- Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
- Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
- Able to stand and work in one location for up to four hours at a time.
- You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
- Work independently without direct supervision.

**Requirements**:

- Must be at least 18 years of age
- Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
- Ability to read, speak, and understand the English language.
- Ability to stand for long periods of time
- Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
- Possess entry-level computer skills
- Occasionally lift bags or items weighing between 50 and 70 pounds
- Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
- Must be able to work nights, weekends, and holidays

**NOTE**:
1. Must be able to attend 3.5 weeks
2. Must have access to own transportation aside from transit

  • Vice President, Commercial Services

    4 weeks ago

    Vancouver, Canada Vancouver International Airport (YVR) Full time

    Vancouver International Airport (YVR) is a diverse global hub that connects people, cargo, data, and ideas and serves as a platform for the community to come together and thrive. It is motivated by supporting regional economic development and making a positive difference in the lives of British Columbians. It does this with a focus on serving passengers,...

  • Vice President, Commercial Services

    4 weeks ago

    Vancouver, Richmond, Canada Vancouver International Airport (YVR) Full time

    Vancouver International Airport (YVR) is a diverse global hub that connects people, cargo, data, and ideas and serves as a platform for the community to come together and thrive. It is motivated by supporting regional economic development and making a positive difference in the lives of British Columbians. It does this with a focus on serving passengers,...

  • Customer Service Representative

    2 weeks ago

    Vancouver, Canada Concord Parking Ltd. Full time

    This position includes walking and standing both indoors and outdoors in various shifts and weather, as this is a 24/7 operation. Since some shifts could end late, after the Canada Line has stopped running, reliable transportation will be helpful. As YVR is federally regulated and take direction from the Government of Canada on health measures, masks remain...

  • Need Cleaners at Yvr Airport

    4 days ago

    Vancouver, Canada Alpine Building Maintenance Full time

    Maintenance - Cleaner **Job Title**: Airport Cleaner **Shift**: Full time roles available (Day, Afternoon and Overnights) **Wage**: $18.81/hr + benefits **Location**: Vancouver International Airport (Richmond, BC) **About the Role**: We’re looking for cleaners who take pride in a clean space and who see themselves as an extension of YVR’s reputation...

  • Ramp Service Manager. Yvr

    19 hours ago

    Vancouver, Canada WestJet Full time

    **Why WestJet**: Every WestJet journey has the potential to enrich lives; a career with us is no exception. WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global. **Join us, this is where your career story takes off.** **Ramp Service...

  • Cargo Traffic Agent

    2 weeks ago

    Vancouver, Canada Korean Air Full time

    Korean Air, established in 1969, is one of the world’s top 20 airlines and operates a fleet of 159 aircrafts that travel to 120 cities in 43 countries. The Korean Air cargo division is currently seeking a motivated and driven cargo traffic agent who will contribute to the success of the cargo operation at the Vancouver International Airport (YVR). -...

  • Passenger Assistance Agent

    7 days ago

    Vancouver, Canada GAT Full time

    Job Summary Passenger Assistance Agent positions encompass facilitating airline passenger processing including check-in, assistance to the departure gate, baggage claim area, and common areas of the airport. Passenger Assistance Agents may also push wheelchairs and carry personal items of passengers. This position requires working in a fast-paced...

  • Customer Service Agent

    2 weeks ago

    Vancouver, Canada WestJet Full time

    **Why WestJet**: Every WestJet journey has the potential to enrich lives; a career with us is no exception. WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global. **Join us and love where you’re going.** **What this role is all...

  • Airport Passenger Assistance Agent

    2 weeks ago

    Vancouver, Canada GAT Airline Ground Support Full time

    Job Summary Passenger Assistance Agent positions encompass facilitating airline passenger processing including check-in, assistance to the departure gate, baggage claim area, and common areas of the airport. Passenger Assistance Agents may also push wheelchairs and carry personal items of passengers. This position requires working in a fast-paced environment...

  • Strategic Customer Relations Coordinator

    2 weeks ago

    Vancouver, Canada Vancouver Airport Authority Full time

    YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. The External Affairs team brings YVR to life. They facilitate access, and create the connections to enable governments, Indigenous communities, airlines, business, and the media to partner with us to advance our strategic...