Specialist, Operations

**We offer more than a job, we offer a career**
- We support our employees to shape their career by encouraging continuing education and investing in training and development.
- We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.
- We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
- We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.
- We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
- We recognize the importance of work-life balance with our hybrid work program, wellness allowance, and year-round social activities and events.

**We are looking for a Specialist, Operations to join our team in our Vancouver office**

As a Specialist, Operations, you will play a key role in supporting the team’s day-to-day operations by ensuring seamless workflow, maintaining data accuracy, and facilitating clear communication with both internal and external stakeholders.

If you are career-minded and looking for a dynamic work environment with a growth mindset, you will love working among our team

**Your day as a Specialist, Operations**
- Manage the preparation and distribution of monthly bordereaux to insurers, including reconciliation, issue resolution, and submission to markets.
- Oversee the monthly Data Audit process and communicate results to the team.
- Support the Operations Manager with A/R & A/P reconciliation.
- Coordinate with the Operations Manager and programming team on system fixes and updates.
- Contribute to the Peer Review Process in collaboration with the Underwriting Manager.
- Help build up TSW’s compliance infrastructure alongside the Underwriting Manager.
- Collaborate with the CUO on business plan write-up and design.
- Partner with the Business Analyst in managing our Excel raters, dashboard, and data presentations.
- Strong time management skills to effectively prioritize and meet deadlines.
- A proactive approach to problem-solving with the ability to handle challenges independently.
- A collaborative mindset, working well within teams and fostering positive relationships.
- Flexibility and adaptability in a fast-paced, evolving work environment.
- A customer-focused attitude, committed to delivering exceptional support and service.
- Exceptional attention to detail to maintain accuracy and quality in all tasks.
- CIP designation is preferred.
- Previous experience in administrative support, insurance, or financial services is an asset.
- Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
- Strong verbal and written communication skills.
- Ability to manage multiple priorities both independently and collaboratively.
- Proven discretion when handling confidential or sensitive information.

**Who we are**

TSW Management Services Inc. is a national Lloyd’s Managing General Agent and Wholesale Broker specializing in complex commercial insurance placements. At TSW, we also act as a “retail broker” through our competitive Broker’s E&O program.

TSW Management Services Inc. exists to assist retail brokers in their growth of commercial business beyond their current capabilities. Our goal is to become one of Canada’s leading MGA commercial insurance wholesalers through our product offerings, integrity, intelligence, and delivery of outstanding service. In doing so, we “partner” with our brokers, sharing in their success.

**Let’s stay in touch**: Follow us on LinkedIn to get privileged access to our activities and see our other job opportunities.
- Offers of employment at TSW Management Services Inc. are conditional upon satisfactory results of background verifications._