Customer Support Specialist

Find a job that you love.

We're a team of fun and driven individuals disrupting the environment of employee management. We help entrepreneurs streamline their operations by automating management tasks, allowing them to do more of what they love.

**The Company**:
Push is an all-in-one platform that helps businesses grow and scale their companies by simplifying HR, payroll, time tracking, and scheduling. Our purpose is to help our customers free up their time by making people management ridiculously easy, so they can focus on their passion.

Our customer base includes some of the biggest brands, such as Earls Restaurant, Cactus Club, Denny’s and more.

**The Team**:
We’re a group of dog-loving and game-playing people who place a high priority on competence and efficiency, but an even higher stock in personable and positive individuals that mesh with our culture and are willing to grow with us. As part of our rapidly growing team you will play an important and unique role in working towards our mission to create the best people management system for our customers so they can spend more time doing what they love.

**The Role**:
We are currently looking for a Customer Support Specialist to join our growing Customer Success team This role requires a person who loves to help and support people. You have a keen interest in troubleshooting and supporting our customers in solving a variety of issues, ranging from the simplest to the most complex technical issues. You are capable of effectively resolving customer enquiries in a considerate, accurate, and timely manner. You are also eager to work with the rest of the Customer Success team to improve all aspects of the customer experience, making Push truly customer centric.

**Location**:
Recently the world has changed so we are changing with it. We’re embracing new ways of working and are constantly adapting our practices to ensure that wherever you are working from, you feel a part of the team and have everything you need to work comfortably. We are a remote-first company, Pushies can choose to work remotely or from our Downtown Vancouver office.

**Responsibilities**:

- Troubleshoot and help solve inbound customer inquiries, while providing exceptional service experiences along the way.
- Become an expert in the Push platform, and help educate customers on best practices.
- Investigate and/or escalate customers’ technical issues and ensure its resolution.
- Contribute to our knowledge base, and ensuring that our customers are aware and have access to high-quality self-serve resources.
- Capture customer feedback and communicate them to the relevant teams (i.e. Product).
- Execute on team initiatives to improve internal processes and our customer experience as a whole.

**Required Skills and Qualifications**
- 1+ years of experience in a customer service/support role, preferably in a SaaS environment
- You are a strong communicator with excellent interpersonal and organizational skills.
- You are able to understand customer needs and deploy appropriate strategies to ensure that they are met in a timely manner.
- Ability to exude diplomacy, tact, and poise under pressure when working through customer issues.
- Deep and genuine passion about customer support and the role it plays in making a customer-centric team successful.
- Comfortable with working with software, as well as adopting new technologies.
- Open mindedness to know when you need help, and are not afraid to ask for it.
- Experience with Zendesk or a similar ticketing system is a bonus.
- A resourceful and growth mindset.

**Why Push?**
- _ Culture _- We are a people-first organization. Work hard and play hard with like-minded individuals. In the office we have beer on Fridays, dogs to pet, and board games to play, and we’ve learned to provide a similar remote experience
- _ Impact _- You get to work with a product that reaches hundreds of thousands of people across North America. We help make people happy
- _ Challenge _- Up for a challenge? Let’s explore uncharted territories and crush some goals together
- _ Growth _- Personal development is a big thing over here. Learn and grow professionally as well as personally.

**Additional Information**

At Push, we place value on different types of experiences. If your experience looks a little different from what we’ve listed but you think you’re a good fit, we would still love to hear from you.

We celebrate diversity and promote equal opportunity. We appreciate what makes each of our team members different and encourage you to apply, no matter who you are or how you identify.