Implementation Specialist

Find a job that you love.

We're a team of fun and driven individuals disrupting the environment of employee management. We help entrepreneurs streamline their operations by automating management tasks, allowing them to do more of what they love.

**The Company**:
Push is an all-in-one platform that helps businesses grow and scale their companies by simplifying HR, payroll, time tracking, and scheduling. Our purpose is to help our customers free up their time by making people management ridiculously easy, so they can focus on their passion.

Our customer base includes some of the biggest brands, such as Earls Restaurant, Cactus Club, Denny’s and more.

**The Team**:
We’re a group of dog-loving and game-playing people who place a high priority on competence and efficiency, but an even higher stock in personable and positive individuals that mesh with our culture and are willing to grow with us. As part of our rapidly growing team you will play an important and unique role in working towards our mission to create the best people management system for our customers so they can spend more time doing what they love.

**The Role**:
We’re looking for an Implementation** Specialist** to join our growing** Customer Success** team In this role, you will play an integral role in the customers’ first 90 days, ensuring that they receive an exceptional onboarding experience. You will be responsible for all aspects of the onboarding lifecycle, enabling customers to have a seamless and enjoyable transition into Push.

**Location**:
Recently the world has changed so we are changing with it. We’re embracing new ways of working and are constantly adapting our practices to ensure that wherever you are working from, you feel a part of the team and have everything you need to work comfortably. We are a remote-first company, Pushies can choose to work remotely or from our Downtown Vancouver office.

**Duties and Responsibilities**
- Manage multiple customer onboarding projects from kickoff to launch
- Provide exceptional service experience throughout the customers’ onboarding journey
- Build strong relationships with customers, ensuring their retention and full satisfaction
- Deliver live training sessions to drive adoption and stickiness
- Investigate and/or escalate customers’ technical issues and ensure its resolution
- Identify and execute on upsell opportunities when appropriate
- Work closely with Sales and Support to ensure a seamless handoff experience
- Work closely with Product in providing customer feedback, helping us build the most high-impact product for our customers

**Required Skills and Qualifications**
- You have 2+ years of customer onboarding/implementation experience at a tech company
- You have excellent project management skills, with the ability to effectively manage multiple competing tasks and priorities
- You are a strong communicator with excellent interpersonal skills
- You are able to understand customer needs and deploy appropriate strategies to ensure that they are met in a timely manner
- You have the ability to translate difficult technical concepts into simple digestible language
- You analyze challenges proactively and brainstorm effective solutions
- You have immaculate attention to detail
- Fluency in the French language is a bonus

**Why Push?**
- Culture - We are a people-first organization. Work hard and play hard with like-minded individuals. We have unlimited beer on tap, dogs to pet, and board games to play.
- Impact - You get to work with a product that reaches hundreds of thousands of people across North America. We help make people happy
- Challenge - Up for a challenge? Let's explore unchartered territories, and crush some goals together
- Growth - Personal development is a big thing over here. Learn and grow professionally as well as personally.

Additional Information

At Push, we place value on different types of experiences. If your experience looks a little different from what we’ve listed but you think you’re a good fit, we would still love to hear from you.

We celebrate diversity and promote equal opportunity. We appreciate what makes each of our team members different and encourage you to apply, no matter who you are or how you identify.