Front Desk Concierge

4 days ago


Vancouver, Canada Robin Hair Specialist Full time

**Job Overview**

We’re looking for a **Receptionist / Concierge** to join our growing team at **Robin Hair Specialist**, located in Downtown Vancouver.
This role is perfect for someone with a beauty/hospitality background who thrives in a fast-paced environment, communicates with warmth and confidence, and can manage both client experience and daily front-desk operations.
You’ll be the first face clients see — responsible for creating a welcoming atmosphere, managing appointments, and coordinating smoothly between stylists and guests.

If you’re organized, people-driven, fluent in **Punjabi and English**, and love being at the heart of a dynamic salon atmosphere, we’d love to meet you.

**Duties**
- Maintain calm and clear communication during rush hours and high-traffic times
- Greet and welcome clients with professionalism and warmth
- Manage appointment bookings, phone calls, and walk-in inquiries
- Coordinate between stylists and clients to ensure smooth daily flow
- Ensure clients feel comfortable while waiting or transitioning between services
- Handle point-of-sale activities — billing, product sales, and inventory coordination
- Maintain a clean and organized reception and waiting area
- Support salon operations, scheduling, and team coordination
- Assist in implementing promotions or client loyalty programs

**Skills & Qualifications**
- Minimum **4 years of customer service or hospitality experience** (salon, spa, hotel, or retail background preferred)
- (References from previous workplaces will be required to verify employment.)_
- **Fluent in English** (verbal communication is key)
- Excellent **communication and interpersonal skills** — ability to engage clients confidently and professionally
- Strong **organizational and multitasking skills** — able to manage appointments, floor flow, and customer interactions simultaneously
- Calm under pressure and able to maintain a positive attitude during busy hours
- Experience in **sales or upselling products/services** is a strong asset
- Professional presentation and warm personality
- Knowledge of basic computer and POS systems (Square experience is an asset)

**Work Details**
- **Full-time position**:

- Flexible hours (typically **10:00 a.m. - 6:00 p.m.**, may vary)
- **Hourly pay plus incentives**:

- **Location**: 528 Homer Street, Vancouver, BC

Pay: $20.00-$30.00 per hour

Expected hours: 40 per week

Work Location: In person


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