Housekeeping Operations Manager

**Company Description**
A unique opportunity has emerged for a Housekeeping Operations Manager to lead the operational heartbeat of one of Canada’s most iconic luxury mountain resorts.

At the Rimrock, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our Heartists live and work in one of the most inspiring places on Earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and off the clock.

**Live boldly. Work with heart. Stay moved.**

As Housekeeping Operations Manager, you bring structure, clarity, and discipline to the daily flow of housekeeping operations. You ensure that every guestroom, public space, and service touchpoint reflects the Rimrock’s commitment to quality, accuracy, and consistency.

This role is ideal for a leader who thrives in structured environments, values rules and standards, and leads through technical expertise and accountability. You are methodical, serious about quality, and comfortable making authoritative decisions to ensure work is done right, every time.

**Start Date**:April 2026
**Contract Type**:Permanent
**Salary**: $50,000 - $60,000 per year, dependent on level of experience

**Key Responsibilities**

**Operational Leadership & Standards**
- Direct the day-to-day operations of guestrooms, turndown service, and public area presentation with a guest-first mindset.
- Ensure all housekeeping standards, procedures, and brand expectations are consistently met or exceeded.
- Maintain tight control over room readiness, turnaround times, and inspection outcomes.
- Lead operations with precision, ensuring quality is never compromised, even in a fast-paced environment.

**Performance Management & KPIs**
- Monitor and analyze departmental KPIs, including productivity, labour efficiency, inspection scores, guest feedback, and service recovery metrics.
- Use factual data and operational insights to identify gaps, risks, and improvement opportunities.
- Implement corrective actions quickly and decisively within established policies and guidelines.
- Ensure compliance with health, safety, sanitation, and regulatory requirements.

**People Leadership & Accountability**
- Lead, coach, and develop Housekeeping Supervisors and frontline teams with a structured, standards-based approach.
- Set clear expectations, roles, and accountabilities for supervisors and attendants.
- Provide consistent follow-up, inspection, and feedback to ensure quality outcomes.
- Support supervisors in developing their technical expertise and confidence while maintaining close oversight of delegated tasks.

**Guest Experience & Service Recovery**
- Respond to guest concerns with professionalism, empathy, and timely resolution.
- Ensure service recovery actions align with Rimrock standards and reinforce guest trust and loyalty.
- Partner closely with Front Office to manage room readiness, priorities, and guest expectations.
- Ensure communication around room status is accurate, timely, and precise.

**Cross-Department Collaboration**
- Work closely with Engineering to identify, report, and resolve maintenance or safety concerns impacting guest experience.
- Partner with Front Office and Operations leaders to ensure seamless coordination during peak periods.
- Participate in operational planning, audits, and inspections as required.

**Continuous Improvement & Innovation**
- Identify opportunities for process improvement, sustainability initiatives, and operational efficiencies.
- Carefully evaluate new ideas or changes, ensuring they are tested, measured, and aligned with quality standards before implementation.
- Maintain accurate documentation, SOPs, and training materials to support consistency and compliance.

**Qualifications** What You Bring**
- Proven leadership experience in housekeeping operations within a luxury or high-standard hospitality environment.
- Strong technical understanding of housekeeping standards, inspections, and quality control.
- Highly detail-oriented, disciplined, and conscientious approach to operations.
- Ability to make authoritative decisions quickly within defined guidelines.
- Strong analytical skills with comfort interpreting KPIs and operational data. Respect for rules, procedures, and established systems — and the confidence to enforce them.

**Bonus If You Bring**
- Experience managing unionized or large operational teams.
- Background in sustainability or operational efficiency initiatives.
- Strong training and coaching capability for developing technical expertise in others.
- Experience working in a resort or complex, multi-outlet property.

**Who You Are**

You are serious, diligent, and precise. You lead with authority grounded in expertise, not charisma. You care deeply about accuracy, consistency, and doing things the right way — not the fast way.

You thrive in environments where expectations are clear, standards are high, an