Housekeeping Operations Manager

Job DescriptionAs Housekeeping Operations Manager, you bring structure, clarity, and discipline to the daily flow of housekeeping operations. You ensure that every guestroom, public space, and service touchpoint reflects the Rimrock’s commitment to quality, accuracy, and consistency. This role is ideal for a leader who thrives in structured environments, values rules and standards, and leads through technical expertise and accountability. You are methodical, serious about quality, and comfortable making authoritative decisions to ensure work is done right, every time. Start Date: April 2026 Contract Type: Permanent Salary: $50,000 - $60,000 per year, dependent on level of experience  Key Responsibilities Operational Leadership & Standards Direct the day-to-day operations of guestrooms, turndown service, and public area presentation with a guest-first mindset. Ensure all housekeeping standards, procedures, and brand expectations are consistently met or exceeded. Maintain tight control over room readiness, turnaround times, and inspection outcomes. Lead operations with precision, ensuring quality is never compromised, even in a fast-paced environment. Performance Management & KPIs Monitor and analyze departmental KPIs, including productivity, labour efficiency, inspection scores, guest feedback, and service recovery metrics. Use factual data and operational insights to identify gaps, risks, and improvement opportunities. Implement corrective actions quickly and decisively within established policies and guidelines. Ensure compliance with health, safety, sanitation, and regulatory requirements. People Leadership & Accountability Lead, coach, and develop Housekeeping Supervisors and frontline teams with a structured, standards-based approach. Set clear expectations, roles, and accountabilities for supervisors and attendants. Provide consistent follow-up, inspection, and feedback to ensure quality outcomes. Support supervisors in developing their technical expertise and confidence while maintaining close oversight of delegated tasks. Guest Experience & Service Recovery Respond to guest concerns with professionalism, empathy, and timely resolution. Ensure service recovery actions align with Rimrock standards and reinforce guest trust and loyalty. Partner closely with Front Office to manage room readiness, priorities, and guest expectations. Ensure communication around room status is accurate, timely, and precise. Cross-Department Collaboration Work closely with Engineering to identify, report, and resolve maintenance or safety concerns impacting guest experience. Partner with Front Office and Operations leaders to ensure seamless coordination during peak periods. Participate in operational planning, audits, and inspections as required. Continuous Improvement & Innovation Identify opportunities for process improvement, sustainability initiatives, and operational efficiencies. Carefully evaluate new ideas or changes, ensuring they are tested, measured, and aligned with quality standards before implementation. Maintain accurate documentation, SOPs, and training materials to support consistency and compliance.  QualificationsWhat You Bring Proven leadership experience in housekeeping operations within a luxury or high-standard hospitality environment. Strong technical understanding of housekeeping standards, inspections, and quality control. Highly detail-oriented, disciplined, and conscientious approach to operations. Ability to make authoritative decisions quickly within defined guidelines. Strong analytical skills with comfort interpreting KPIs and operational data. Respect for rules, procedures, and established systems — and the confidence to enforce them. Bonus If You Bring Experience managing unionized or large operational teams. Background in sustainability or operational efficiency initiatives. Strong training and coaching capability for developing technical expertise in others. Experience working in a resort or complex, multi-outlet property. Who You Are You are serious, diligent, and precise. You lead with authority grounded in expertise, not charisma. You care deeply about accuracy, consistency, and doing things the right way — not the fast way. You thrive in environments where expectations are clear, standards are high, and accountability matters. Delegation doesn’t mean letting go — it means ensuring others are equipped, trained, and supported to deliver quality work that meets scrutiny. Your leadership builds trust through reliability, discipline, and results. Quietly, consistently, you ensure the operation runs exactly as it should. Lead with precision. Deliver with purpose. Stay moved. Physical Demands Regular movement throughout the hotel, including guestrooms, public spaces, and back-of-house areas. Ability to conduct detailed inspections and audits. Occasional lifting, bending, and standing for extended periods. Capacity to maintain focus and decision-making accuracy in a fast-paced environment. Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. Additional InformationJob Perks & Benefits: Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.  Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees. Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide. Access to the Mountain Explorer Travel Program, exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Accor Hotels in Banff, Lake Louise, Jasper & Whistler. One complimentary buffet meal per shift in our staff cafeteria. Subsidized shared Staff Accommodation. Apply Today: Whether you're just starting your journey or seeking your next adventure, we’d love to hear from you. Explore current opportunities and discover what it means to be a Heartist at www.rimrockcareers.com. We’re committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process, please reach out confidentially, at recruiter@rimrockresort.com, and we’ll work with you to ensure your needs are met. At Rimrock Banff, we believe that diversity makes us stronger, and inclusion moves us forward. Our team is made up of individuals from across the globe, each bringing their own culture, perspective, and story. In a place as naturally diverse as Banff National Park, it’s only fitting that our workplace reflects the same richness. Whether you're on shift or in staff housing, we want every Heartist to feel seen, valued, and free to be fully themselves, regardless of race, culture, gender identity, religion, abilities, sexual orientation, or age. Inclusion isn't a box we check, it’s a value we live. And while we're proud of our progress, we know there's always more to learn, more ways to grow, and more voices to elevate. Together, we build a workplace where belonging isn’t just possible, it’s expected.  Be you. Be bold. Stay moved. #CWMRLeadership