Customer Service

2 weeks ago

Edmonton, Canada VFS Services USA Full time

VFS Global, the world’s largest outsourcing and technology services specialist for governments and diplomatic missions worldwide, is currently hiring Submission / Operation Officer in our V**isa Application Center in Edmonton**. The office will specialize in supporting the end to end operations of the Visa Application whilst ensuring quality and ensuring compliance to these specialized processes. This is a Part time role

**Submission Officer**
**_ROLE AND RESPONSIBILITIES_**
- Handle cash and bank related transactions if assigned and ensure 100% accuracy
- Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.
- Maintain compliance to the standard operating procedures, manuals etc. without deviation in process
- Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers.
- Ensure that the entire process is completed within the mandated Turn Around Time
- Assist Deputy Manager/Operations Manager in execution of WB Project
**EXPERIENCE/QUALIFICATIONS REQUIRED**:

- **Fluent in**English** is a requirement for this position.**:

- Excellent written & verbal communication skills in English
- Minimum education: Bachelor’s degree or global equivalent
- Good knowledge of Microsoft Office packages
- A good attention to detail and high level of accuracy under tight timelines
- A proactive ‘can-do’ attitude
- Flexible / ready and willing to additional hours, if needed

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