IT Specialist L2/l3

4 days ago

Edmonton, Canada MSP OPERATIONAL CORP Full time

As we continue to grow, we are looking for a **Technical Support Specialist L2/L3** to join the Catalyst Network Solutions team.

**About the Role**

**Location**: Edmonton, AB

**Schedule**: Monday to Friday, 40 hours per week

**On call**: 7 days - Rotation several times a year

**Work Mode**: Hybrid

**What You Will Do**
- Diagnose and resolve complex technical issues that Tier 1-2 cannot handle, requiring a deep understanding of hardware, software, and network systems.
- Configure and manage network devices such as routers, switches, and firewalls; troubleshoot network connectivity issues and optimize performance.
- Set up and manage data backup systems to ensure data integrity and availability, and recover data in case of deletion, hardware failure, or other disasters.
- Document troubleshooting steps, system configurations, and network changes, and generate reports for management when needed.
- Work closely with Tier 1-2 technicians, Tier 3 specialists, and system administrators to resolve issues and implement IT projects.
- Use strong communication and interpersonal skills to provide excellent support to end-users and ensure customer satisfaction.

**What We Are Looking For**
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
- Minimum of 3-4 years of experience in a technical support role, with at least 1 year in a Level 3 capacity.
- Strong analytical and problem-solving skills.
- Ability to work both independently and part of a team.
- Valid driver’s license, reliable transportation and the ability to lift up to 50 lbs.
- Knowledge of current Microsoft environments, including Windows 10, Windows Server 2016, 2019, and Exchange server. Proficiency with Microsoft Office products
- Outlook, Word, Excel.
- Advanced knowledge of active directory, DNS, DHCP, Print server, Adsync, Ad migrations (FSMO), VMware Vcenter and ESXi servers is required.
- Working experience with Dell, HP physical servers.
- Knowledge of networking is required, such as basic IP addressing, setting up routers, switches, VPN configurations and other firewalls such as Cisco, Fortinet, etc.
- Knowledge of enterprise backup solutions is required.
- Experience with ConnectWise would be advantageous.
- Certification: MCSA, CCNA, VCP, MS Azure

**Why Work at MSP Corp**
- Benefits package.
- Dynamic work environment.
- Corporate gym discounts.
- Wellness day.
- Opportunities for growth and training.

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