IT Helpdesk Support Analyst L2

2 weeks ago

Edmonton, Canada MSP Corp. Full time

**MSP Corp. Powered by Catalyst, **we’re an Edmonton IT company specializing in managed IT and flat-fee IT services in Edmonton. We are seeking an experienced **Senior IT Helpdesk Support Analyst L2** to join our team.

**About the role**

In this role, you will serve as a crucial point of escalation for resolving complex technical issues and ensuring that our clients receive top-tier support.With a deep understanding of IT infrastructure, software troubleshooting, and customer service, you will tackle advanced technical challenges. If you have a passion for problem-solving and a strong technical background, this is an exciting opportunity to make a significant impact.
- **Role title: Senior IT Helpdesk Support Analyst L2**:

- **Location**:Edmonton
- **Schedule**:Monday to Friday (8-hours)
- **On call**:7 days - Rotation several times a year
- **Flexible work arrangements**:Hybrid

**What you’ll do**
- Diagnose and resolve complex technical issues that Tier 1 cannot handle, requiring a deep understanding of hardware, software, and network systems.
- Configure and manage network devices such as routers, switches, and firewalls; troubleshoot network connectivity issues and optimize performance.
- Set up and manage data backup systems to ensure data integrity and availability, and recover data in case of deletion, hardware failure, or other disasters.
- Document troubleshooting steps, system configurations, and network changes, and generate reports for management when needed.
- Work closely with Tier 1 technicians, Tier 3 specialists, and system administrators to resolve issues and implement IT projects.
- Use strong communication and interpersonal skills to provide excellent support to end-users and ensure customer satisfaction.

**What we’re looking for**
- Related Post-Secondary Education or College degree.
- 2+ years of experience in a desktop support role or system admin role.
- Strong analytical and problem-solving skills.
- Ability to work both independently and part of a team.
- Valid driver’s license, reliable transportation and the ability to lift up to 50 lbs.
- Knowledge of current Microsoft environments, including Windows 10, Windows Server 2016, 2019, and Exchange server.
- Proficiency with Microsoft Office products-- Outlook, Word, Excel.
- Advanced knowledge of active directory, DNS, DHCP, Print server, Adsync, Ad migrations (FSMO), VMware Vcenter and ESXi servers is required.
- Working experience with Dell, HP physical servers.
- Knowledge of networking is required, such as basic IP addressing, setting up routers, switches, VPN configurations and other firewalls such as Cisco, Fortinet, etc.
- Knowledge of enterprise backup solutions is required.
- Experience with ConnectWise would be advantageous.
- Certification: MCSA, CCNA, VCP, MS Azure
- Ensure timesheet completion.

**Why work at MSP Corp.?**
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

**Diversity, Equity & Inclusion**

Type d'emploi : Temps plein, Permanent

Rémunération : 60 000,00$ à 65 000,00$ par an

Avantages:

- Assurance Dentaire
- Assurance Maladie Complémentaire
- Assurance Vie
- Assurance Vision
- Congés payés
- Programme d'Aide aux Employés

Exigences linguistiques souples:

- Français non requis

Horaire:

- Du Lundi au Vendredi
- Sur appel

Lieu du poste : Télétravail hybride à Edmonton, AB T6B 1Z3

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