Retail Administration Coordinator

**Requisition ID**:182397

**Career Group**:Store Careers

**Job Category**:Retail - Administration

**Travel Requirements**:0 - 10%

**Job Type**:Full-Time

**Country**:Canada (CA)

**Province**:British Columbia

**City**:Surrey

**Location**:9472 Morgan Crossing Thrifty

**Postal Code**:V3Z 2L5

Our family of 131,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better - great experiences, families, communities, and our employees. We are a family nurturing families.

A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.

**Ready to Make an impact?**:
The Retail Administration Coordinator is responsible for providing assistance / clerical support to the Store and Department Managers in a professional, accurate and timely fashion. The Coordinator delivers the highest level of customer service and satisfaction while maintaining confidentiality and integrity. The Coordinator demonstrates adherence to all Food Safety Protocols, Standard Operating Procedures, corporate policies, Health & Safety, and other relevant programs and initiatives. The Coordinator demonstrates excellent teamwork, interpersonal skills and commitment to the success of the Thrifty Foods team. Actively contributes to a positive and productive working environment.

**Here’s where you’ll be focusing**:

- Update SMART Board weekly with pertinent information
- Maintain reports and filing by accurately inputting sales and wage cost data to assist managers in calculating gross margins
- Attend meetings, transcribe minutes, prepare memos, letters and spreadsheets, as required
- Coordinate Performance Management process to ensure timely completion and follow-up as required
- Assist with hiring process and employee on-boarding (training/orientation)
- Liaison with Human Resources; ensuring paperwork is sent to the appropriate individual
- Maintain and participate in the WIC Scheduling rotation
- Prepare Incident reporting for customer and product complaints
- Coordinate Food Safety Thermometer Calibration log, review weekly SOP’s and ensure staff are updated on Food Safe Refreshers
- Maintain training and floor log reports to ensure staff are up to date
- Chairperson or member of Joint Health and Safety Committee
- Assist Store Managers with completing Medgate entries, customer incidents, WCB forms/Return to Work entries and filing
- Perform and record weekly water valve inspections
- Coordinator of donation requests
- Manage Gifts Online program
- Act as the Food Safety Champion for the store
- Perform the weekly Food Safety Audits
- Run Promo Mix reports weekly and at Period end
- Review reports and provide support to the Management Team
- Assist in the 2 Engagement Goals
- Participate in all survey rollouts, and survey result feedback sessions
- Manage and maintain filing of employee records, reports and logs to support operations & audit processes
- Sort and distribute mail and other communications to addressees
- Orient new Managers to office procedures
- Assures & monitors office supplies and equipment functionality
- Communicate directly with managers to determine ongoing individual needs and provide assistance and clerical support
- Adhere to all Food Safety Protocols, Standard Operating Procedures, Health and Safety, corporate policies, and other programs and initiatives (for a clerk)
- Other duties as required

**What you have to offer**:

- Retail experience, particularly in multiple departments
- Minimum of 18 months of experience in Administration or equivalent
- Minimum of 12 months supervisory experience
- Must have an understanding of the following systems: ZSIR, RAW, FIM, Kronos, and CCTV
- Must have knowledge in Medgate, Periscope, ISP and Gifts online
- Must have a thorough knowledge of Engagement
- Have a thorough understanding of OES and SES - SMART Board and conditions scorecard
- Excellent organizational skills with the ability to determine priorities, multi task and meet deadlines
- Demonstrates professionalism, integrity, effective judgment and decision making skills
- Thorough knowledge of Thrifty Foods policies and procedures
- Excellent customer service and communication skills; working with both individuals and groups
- Excellent problem solving skills

We offer a comprehensive Total Rewards package, varied by role, designed to help our teammates to live better - physically, financially and emotionally.

The starting salary range for this position in British Columbia is $18.00-26.00/hr. We will consider factors such as your working location, work experience and skills as wel