Community Specialist

1 week ago

Toronto, Canada NewNew Full time

**We’re looking for an all-star Community Specialist to join our team**

NewNew is building a digital marketplace that lets you vote to control the outcomes of other people’s lives.

The New York Times called us “a real-life choose your own adventure game” and we’re backed by world-class VCs like Andreessen Horowitz (Instagram, Slack, Robinhood, Pinterest, Roblox), Founders Fund (Facebook, Spotify, Airbnb, Lyft, SpaceX), and other notable investors from Google, Twitter, Netflix, Disney, Facebook, TikTok and more.

At NewNew, you will have the important responsibility of managing relationships with creators & users, keeping up-to-date with new content, moderating & monitoring the platform, and much more

The perfect person for this position is a great communicator, detail-oriented, reliable, adaptable, and driven. Prior experience as a Community Specialist is ideal, however, at your previous gig, you may have been a phenomenal: community moderator, assistant, coordinator, customer service/support rep, guest services rep, or sales rep.

**Who You Are**
- You have high EQ and the ability to adapt and relate to different types of people/situations
- Minimum of 1 year of hands-on professional experience OR relevant internship experience at a startup, brand, or agency
- Excited to learn new things, including learning new software and third-party platforms
- Forward-thinking, quick on your feet, and you take a non-corporate approach
- Work fast and perform efficiently under strict timelines and you can handle high-pressure situations
- Strong experience with handling Social on TikTok, YouTube, Instagram, Discord, and Twitter
- Strong copywriting, presentation, written/spelling, oral, and storytelling skills
- Beginner or intermediate skills in graphic design (Canva or better) is a PLUS

**What You’ll Do**
- Work with the Community Manager to develop resources for users & creators and keep the platform safe
- Keep up to date with content, creators, events, and issues on the platform
- Establish and nurture relationships with power users and creators
- Create and develop a sense of the community on the platform
- Create newsletters for the platform
- Create reports on community issues, concerns, trends, and feedback and share with the Community Manager and executive team
- Collaborate with the marketing team to prep virtual events and new resources for the community
- Monitor the company’s social platforms and participate in discussions

**What’s Important to Us**

We want you to:

- Give it 200%
- Think nothing is impossible
- Take initiative & ownership
- Have no ego
- Think outside the box

We want to bring on the best people (regardless of race, gender, ethnicity, background, sexual orientation etc.) and we want to help you unlock your full potential.

Pay: $64,000.00 per year

Schedule:

- Monday to Friday

Application question(s):

- Please provide the link to your LinkedIn profile.

**Experience**:

- Customer service: 1 year (required)

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