Guest Service Agent

**Are you passionate about creating memorable first impressions and delivering exceptional service?**
Join the **Kingston Marriott Hotel** as a **Front Desk Agent** and become the face of our hotel. In this key guest-facing role, you’ll provide a warm welcome, smooth check-ins and check-outs, and assist with anything our guests need to feel at home.

**Who We Are - Easton’s Group of Hotels**
Easton’s Group of Hotels is one of Canada’s most dynamic hospitality companies, known for our diverse collection of premium properties and a commitment to unforgettable guest experiences. We’re built on strong values, exceptional service, and a passion for making every stay memorable.

**The Marriott Experience**
As the world’s largest hotel brand, Marriott Hotels delivers warm, thoughtful service paired with modern luxury. Our Kingston property blends the comfort and elegance of Marriott with the charm and character of downtown Kingston, giving guests a stay they’ll always remember.

**Why Join Us?**:
**Build Your Career**: Marriott is committed to growing talent from within. We offer training, mentorship, and advancement opportunities that allow you to shape a rewarding career in hospitality.

**Downtown Kingston Location**: Work in a vibrant and scenic part of the city—steps from Lake Ontario, local shops, dining, and cultural attractions.

**Employee Perks & Benefits**: Enjoy exclusive perks including recognition programs, wellness initiatives, and contributions to a Registered Retirement Savings Plan (RRSP) to help plan your future.

**Supportive Team Culture**: Join a collaborative, respectful, and diverse workplace where your contributions are recognized and appreciated.

**Competitive Pay**: We offer a competitive compensation package and the chance to grow within the global Marriott network.

**Your Role: What You’ll Be Doing**:
As a **Front Desk Agent**, you’ll be responsible for ensuring our guests enjoy a seamless and welcoming arrival, stay, and departure experience. Your daily duties will include:

- Greeting all guests with a friendly, professional, and prompt manner.
- Checking guests in and out efficiently, ensuring accuracy in guest information and payment processing.
- Providing guests with information about hotel services, facilities, and local attractions.
- Handling cash, credit, and other payment transactions following hotel procedures.
- Managing guest reservations, modifications, and cancellations in person and over the phone.
- Upselling rooms and amenities to enhance guest experience and support revenue growth.
- Responding to guest requests and complaints with a solution-focused mindset and service recovery strategies.
- Issuing room keys and managing safe deposit boxes with care and security.
- Communicating important information to management and other departments to ensure guest needs are met.
- Supporting concierge services, providing directions, making recommendations, and arranging transport or reservations as needed.
- Completing administrative duties such as preparing reports, shift checklists, and bank deposits.
- Promoting a team environment through clear communication and a positive attitude.

**What We’re Looking For**:
We're seeking a professional and personable individual who thrives in a fast-paced, guest-focused environment:

- Minimum one year of front desk or guest services experience, preferably in a hotel setting.
- High school diploma or equivalent required; post-secondary education in hospitality is an asset.
- Fluent in English; additional language skills are a plus.
- Strong communication, interpersonal, and problem-solving skills.
- Comfortable standing for extended periods and lifting up to 50 lbs.
- Proficient with computers and familiar with hotel property management systems (PMS).
- Ability to work flexible hours, including evenings, weekends, and holidays.

**If you love making guests feel welcome and want to grow in a world-renowned hospitality brand, we want to hear from you