Guest Service Agent

1 week ago


Kingston, Canada DoubleTree Home2 Suites Kingston Full time

As a Guest Services Agent, you will be the face of the hotel and will be required to provide guests with exceptional customer service both in person and over the phone. You are the ambassador of the hotel during a guest’s stay which means offering a warm welcome when they arrive, providing information about the local area, informing guests of hotel amenities and any important details they will need throughout their stay.

Primary Responsibilities

  • Provides and displays excellent guest service skills, as per Hilton standards.
  • Provides superior guest service upon check-in and check-out of each guest.
  • Responds to guest problems in a timely and professional manner, utilizing the empowerment process.
  • Completes daily shift task lists and audit reports.
  • Provides information to guests about the procedures, policies and facilities of the hotel.
  • Answers phone calls and takes messages on behalf of guests.
  • Maintains rate and inventory levels.
  • Provides operational support to all Front Office areas.
  • Ensures guest safety and security by maintaining confidentiality of guest information, and handling guestroom keys and safety deposit boxes in a professional manner.
  • Maintains guest accounts.
  • Issues guest receipts and completes cash transactions.
  • Attends and participates in the daily Front Office pre-shift meetings.
  • Undertakes special projects and other duties as assigned.

Qualifications

Completion of high school diploma or equivalency

Prior front desk experience is an asset

**Skills**:Excellent communication skills English

Excellent organizational, interpersonal, and administrative skills

Proficient or familiar with computerized systems

Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations

Present a high degree of professional work ethic and image

Availability to work day, evening, and night shifts any day of the week including weekends and holidays

Physical Demands

Carrying or lifting items weighing up to 50 pounds

Moving about the public areas

Handling objects, products and computer equipment

Remain statutory for extended periods of time

Bending, stooping, kneeling

**Job Types**: Full-time, Part-time

**Salary**: $18.87 per hour

**Benefits**

  • Dental care
  • Discounted or free food
  • Extended health care
  • On-site parking
  • Paid time off

Schedule

  • 8 hour shift
  • Day shift
  • Evening shift
  • Every Weekend
  • Holidays
  • Monday to Friday
  • Morning shift
  • Weekends as needed

Work Location: In person


  • Guest Service Agent

    7 days ago


    Kingston, Canada Easton's Group of Hotels Inc. Full time

    **Are you passionate about creating memorable first impressions and delivering exceptional service?** Join the **Kingston Marriott Hotel** as a **Front Desk Agent** and become the face of our hotel. In this key guest-facing role, you’ll provide a warm welcome, smooth check-ins and check-outs, and assist with anything our guests need to feel at home. **Who...

  • Guest Service Agent

    18 hours ago


    Kingston, Canada Easton’s Group of Hotels Full time

    Are you passionate about creating memorable first impressions and delivering exceptional service?Join the Kingston Marriott Hotel as a Front Desk Agent and become the face of our hotel. In this key guest-facing role, you’ll provide a warm welcome, smooth check-ins and check-outs, and assist with anything our guests need to feel at home.Who We Are –...

  • Guest Service Agent

    2 weeks ago


    Kingston, Canada DoubleTree Home2 Suites Kingston Full time

    As a Guest Services Agent, you will be the face of the hotel and will be required to provide guests with exceptional customer service both in person and over the phone. You are the ambassador of the hotel during a guest’s stay which means offering a warm welcome when they arrive, providing information about the local area, informing guests of hotel...

  • Guest Service Agent

    1 week ago


    Kingston, Canada Confederation Place Hotel Full time

    **Guest Services Agent**: **Responsibilities**: **Guest services**: - assists with complex reservations such as: meeting/workshop groups, weddings and team bookings - checking in and out hotel guests, activating keys, pre-authorizing credit cards, billing and cash handling, ensuring all applicable accurate records are created and maintained - preparing a...

  • Guest Service Agent

    1 week ago


    Kingston, Canada Quality Inn and Suites Kingston Full time

    Quality Inn & Suites Kingston is a small business in Kingston, ON. We are inclusive and collaborative. Our work environment includes: - Safe work environment - Relaxed atmosphere - Guest Services Agent - Front Desk Agent_ Maintain a positive attitude and good communication, maintain excellent grooming standards. Must always be in full uniform. -...

  • Guest Service Agent

    2 weeks ago


    Kingston, Canada Courtyard by Marriott Kingston Full time

    **Looking for a career change?** Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization....


  • Kingston, Canada Residence by Marriott Kingston Full time

    Required to work days, evenings, overnights, and holidays. Job Summary Process All guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and...

  • Guest Service Agent

    1 week ago


    Kingston, Canada Motel 6 Kingston Full time

    Register arriving guests and assign rooms, Process group arrivals and departures, Take, cancel and change room reservations, Provide information on hotel facilities and services, Provide general information about points of interest in the area, Investigate and resolve complaints and claims, Exchange foreign currency, Process guests' departures, calculate...

  • Front Desk Agent

    7 days ago


    Kingston, Canada Hotel Hochelaga Full time

    **Position**: Front Desk Agent **Job Type**: Part-time **Position Title**: Front Desk Agent **Wage**:$17.50/hour-$18.50 **Hours**: 7.5 hour shifts Hochelaga Inn is known as one of Kingston's most iconic historic hotels. We offer fantastic accommodations and service in the fashionable historic Sydenham District, located in the center of the famous...


  • Kingston, Canada The Quality Inn & Conference CentreComfort Inn & Suites Kingston Central Full time

    ***: You are ultimately responsible for seeing that each guest has a comfortable stay, and that his or her needs are met. You will assist each of our guests in a friendly, efficient, professional manner in all guest service related functions and maintain a high standard of service and hospitality at all times. **DUTIES & RESPONSIBILITIES**: - Greet and...