Customer Care Representative

4 days ago

Ottawa, Canada Swish Maintenance Limited Full time

Start your Career with us as a Customer Care Representative
We are Swish
We are people like you. Everyday our team members provide expert solutions in spaces all across Canada. Together, we build a safer, cleaner, and more sustainable future.
The Role of Customer Service Representative
In this role, you are the first point of contact for customers and are responsible for delivering the “best in class” customer service for both internal and external customers supporting the enhancement of the customer experience with our Company Experience is an asset, we are committed to training and developing the right people

In this role, we are looking for dynamic, tech savvy and customer oriented individuals who will;
- Develop and maintain strong relationships with assigned customers, acting as the first point of contact for any customer service needs
- Assist customers as needed with e-commerce orders or questions related to the Company’s website
- Develop an extensive knowledge of Swish products and services in order to assist customers with the best-in-class cleaning solutions
- Ensure faxed or mailed orders are entered into the system promptly, with accurate record keeping of invoices and PO #’s
- Complete any invoicing, billing, or reporting as required

As part of the Swish family you will receive;
- Colleague support to be successful and grow
- Learning & Development Opportunities
- Extended Health & Dental Care
- Employee Assistance program
- Life & Disability Insurance
- RRSP & DPSP
- Performance-based annual incentive
- Paid time off

Swish is an equal opportunity employer, offering an above average compensation and benefit package, as well as excellent opportunities for professional development and advancement with a growing CANADIAN company.

Swish Maintenance Limited is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). Should any applicant require accommodation through the recruitment and selection process, please inform Human Resources.

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