Customer Care Representative

Description Position at Dynacare Job Posting: Customer Care Representative Where YOU work, makes a difference. Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive. Are YOU our next Customer Care Representative? Dynacare is looking for a Customer Care Representative to join our Dynacare Plus Contact Centre team. You will support Dynacare Plus high volume contact centre, by responding to calls and emails, in order to meet service level targets, and improve Dynacare's overall customer service experience. You will also support social media channels. Status: Contract, Full Time, 12 monthsShift: Day Shift, 8:00 am - 4:00 pm (Guaranteed 37.5 hours per week)Discipline: Customer Service Digital Health SolutionsVacancy Type: ExistingWork Style: Hybrid Location: 750 Peter Morand Crescent, Ottawa, OntarioOR 115 Midair Court, Brampton, Ontario Start Date: As soon as possibleInternal Posting Deadline: Internal posting expires on November 10, 2025 Why Dynacare is an amazing place for YOU: Join an award-winning "Top Employer" with meaningful and impactful career opportunities Access a health and wellness benefits program that supports you and your loved ones Grow and thrive with a dynamic, successful company through internal mobility opportunities Invest in your future through RRSP match benefits and an employee stock purchase program Experience a collaborative, diverse workforce that prioritizes dignity and respect for all How YOU will make a difference: To receive and process calls and written correspondence in a professional, polite and courteous manner, using a variety of databasesTo ensure effective, courteous and customer-centric communication with all internal and external clientsResponsible for outbound telephone contactsRespond to customer inquiries and ensure prompt and effective resolution of requestsData Entry and other duties as requestedLiaise with all departments to assist in effective resolution of inquiriesSolve and document incoming problems and complaintsPerform data entry functions in order to update master files, correct requisition errors and update patient demographicsMonitor and address social media inquiries and complaints What YOU bring to the role: Completion of secondary-school level education1 year of Call Centre experience an assetWorking knowledge of Microsoft Office (Excel and Word) requiredDemonstrated ability to communicate effectively, professionally and politely in both official languagesDemonstrated ability to resolve customer concerns in a non-threatening, friendly mannerDemonstrated high level of interpersonal skills required to succeed in a collaborative working environmentDemonstrated ability to work in a fast-pace, sometimes stressful environmentDemonstrated ability to self-manage and prioritize in a results driven, time sensitive functionSolid ability to utilize dispute or conflict resolution techniques to achieve desired outcomesAbility to perform under pressure with competing priorities.Strong interpersonal skills and the ability to work in a team-oriented environmentDemonstrated Customer Centric approach and puts the customer first on all decisionsProven problem-solving skills Nice to have: Working knowledge of AS400 Operating System an assetKnowledge of Omnitech an assetKnowledge of CISCO Call Center platforms an assetWorking knowledge of Medical terminology an assetSocial media management experience an assetPay rate: $19.50 - $22.00 per hour The hiring pay range has been established; however, the final pay offer will be determined by taking into consideration various factors including but not limited to, level of experience and education requirements. At Dynacare, we may leverage AI-powered tools in our recruitment process. AI will never reach out to our candidates directly. Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey. Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care - we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader. Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees. In accordance with provincial legislation and our Accommodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process.