Customer Care Representative

5 days ago

Ottawa, Canada Dynacare Full time

Dynacare is currently searching for a **Bilingua**l** Customer Care Representative t**o join our Dynacare Plus Contact Centre team on a** 1- year Full Time contract.**

**Shift Details**:
**Hours: 37.5 hours per week**

**Monday to Friday: 8:00AM - 4:00PM **(flexibility may be required)**

**Responsibilities**:

- To receive and process calls and written correspondence in a professional, polite and courteous manner; using a variety of databases
- To ensure effective, courteous and customer-centric communication with all internal and external clients
- Responsible for outbound telephone contacts
- Respond to customer inquiries and ensure prompt and effective resolution of requests
- Data Entry and other duties as requested
- Liaise with all departments to assist in effective resolution of inquiries
- Solve and document incoming problems and complaints
- Perform data entry functions in order to update master files, correct requisition errors and update patient demographics
- Monitor and address social media inquiries and complaints

**M**ust have**:

- Completion of secondary-school level education
- Call Centre experience an asset
- Working knowledge of Microsoft Office (Excel and Word) required
- Demonstrated ability to communicate effectively, professionally and politely in both official languages
- Demonstrated ability to resolve customer concerns in a non-threatening, friendly manner
- Demonstrated high level of interpersonal skills required to succeed in a collaborative working environment
- Demonstrated ability to work in a fast-pace, sometimes stressful environment
- Demonstrated ability to self-manage and prioritize in a results driven, time sensitive function
- Solid ability to utilize dispute or conflict resolution techniques to achieve desired outcomes
- Ability to perform under pressure with competing priorities.
- Strong interpersonal skills and the ability to work in a team-oriented environment
- Demonstrated Customer Centric approach and puts the customer first on all decisions
- Proven problem solving skills

**Nice to have**:

- Working knowledge of AS400 Operating System an asset
- Knowledge of Omnitech an asset
- Knowledge of CISCO Call Center platforms an asset
- Working knowledge of Medical terminology an asset
- Social media management experience an asset

**DNA of an Ideal Dynacare Employee**

I make a difference in people's lives. I am a caring, collaborative team-player who is passionate about quality and continuous improvement.
- Caring - I demonstrate strong empathy and genuine concern for my colleagues, patients and customers.
- Collaborative Team Player - I know I play a key role in helping the Dynacare team achieve success. I am comfortable in a changing environment, and I can easily manage multiple priorities.
- Passion for Quality and Continuous Improvement - I am always looking to learn and solve problems. I am detailed oriented, adaptable and find ways to make things better.

  • Customer Care Representative

    2 weeks ago

    Ottawa, Canada Sonova Full time

    Ottawa, Canada Customer Care Representative - 157967 - Are you looking for an opportunity to make a difference? Are you comfortable working in a fast-paced retail clinic environment?_ - Are you passionate about providing customer service that exceeds expectations?_ - If so, we think you belong here at **Connect Hearing** as a **Customer Care...

  • Customer Care Representative

    3 days ago

    Ottawa, Canada Swish Maintenance Limited Full time

    Start your Career with us as a Customer Care Representative! We are Swish! We are people like you. Everyday our team members provide expert solutions in spaces all across Canada. Together, we build a safer, cleaner, and more sustainable future. The Role of Customer Service Representative In this role, you are the first point of contact for customers and are...

  • Customer Care Representative

    7 days ago

    Ottawa, Canada Boston Scientific Corporation Full time

    **Customer Care Representative**: - Remote Eligible: Hybrid- Onsite Location(s): Ottawa, ON, CA**Additional Locations**: Canada-ON-Ottawa **Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and...

  • Customer Care Representative

    2 days ago

    Ottawa, Canada Rainforest Sprinklers + Lighting Full time

    **;Job description** - **Job Description - Customer Care Representative**: - Managing incoming calls and customer service inquiries - Identifying and assessing customers’ needs to achieve satisfaction - Training will be provided **Responsibilities** - Develop, manage and monitor the service schedules of the technicians - Manage large amounts of incoming...

  • Customer Care Representative

    10 hours ago

    Ottawa, Ontario, Canada Dynacare Full time

    DescriptionPosition at DynacareJob Posting: Customer Care RepresentativeWhere YOU work, makes a difference.Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and...

  • Customer Care Representative

    18 hours ago

    Ottawa, Canada Dynacare Full time

    **Job Posting: Bilingual Customer Care Representative** **Where YOU work, makes a difference.** Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be...

  • Customer Care Representative

    1 week ago

    Ottawa, Canada Richcraft Full time

    **Customer Care Representative** **Who We Are** Richcraft Homes is a renowned, successful Ottawa Real Estate Corporation with more than a 40 year history in home and high rise construction, land acquisition and development, multiple joint venture projects, and residential and commercial income property management. Richcrafts purpose is to provide a...

  • Customer Care Representative I

    2 weeks ago

    Ottawa, Canada Boston Scientific Corporation Full time

    **Customer Care Representative I**: - Work mode: Hybrid- Onsite Location(s): Ottawa, ON, CA**About the role**: The goal of the Customer Support Specialist is to make it easy for healthcare providers to experience the benefits of our products and expertise through hassle-free customer service that provides answers, solves problems, and overcomes barriers to...

  • Customer Care Representative

    2 weeks ago

    Ottawa, Canada Dynacare Full time

    Dynacare is currently searching for a** Customer Care Representative **to join our Dynacare Plus Contact Centre team. **This is a temporary 6-month part-time contract position.** Shift Details: Hours: 20 hours per week Monday to Friday: variable 9:00am-5:00pm (Flexibility may be required) **Responsibilities**: - To receive and process calls and written...

  • Remote Bilingual Customer Care Representative

    1 week ago

    Ottawa, Canada Staples Full time

    **Bilingual Customer Care Representative (Remote)** **Staples is business to business. **You’re what binds us together. Staples Promotional Products is the world's most trusted source for branded merchandise. As an unprecedented 11-time winner of the Distributor of the Year Award and the highest-ranking Canadian distributor on the North American Top 40...