Customer Care Representative

**Job Posting: Bilingual Customer Care Representative** **Where YOU work, makes a difference.** Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and _thrive_. **Are YOU our next Bilingual Customer Care Representative?** **Status**: Contract, Full Time, 12 months **Shift**: Day Shift, 8:00 am - 4:00 pm or 9:00 am - 5:00 pm (Guaranteed 37.5 hours per week) **Discipline**: Customer Service Digital Health Solutions / Service-client, Solutions de santé numériques **Work Style**: Hybrid **Location**: 750 Peter Morand Crescent, Ottawa, ON, K1G 6S4 **Start Date**:As soon as possible **Internal Posting Deadline**: Internal posting expires on July 20, 2025 **Why Dynacare is an amazing place for YOU**: - Join an award-winning "Top Employer" with meaningful and impactful career opportunities - Access a health and wellness benefits program that supports you and your loved ones - Grow and thrive with a dynamic, successful company through internal mobility opportunities - Invest in your future through RRSP match benefits and an employee stock purchase program - Experience a collaborative, diverse workforce that prioritizes dignity and respect for all ***How YOU will make a difference**: - To receive and process calls and written correspondence in a professional, polite and courteous manner, using a variety of databases - To ensure effective, courteous and customer-centric communication with all internal and external clients - Responsible for outbound telephone contacts - Respond to customer inquiries and ensure prompt and effective resolution of requests - Data Entry and other duties as requested - Liaise with all departments to assist in effective resolution of inquiries - Solve and document incoming problems and complaints - Perform data entry functions in order to update master files, correct requisition errors and update patient demographics - Monitor and address social media inquiries and complaints **What YOU bring to the role**: - Completion of secondary-school level education - Bilingual in French/English - Call Centre experience an asset - Working knowledge of Microsoft Office (Excel and Word) required - Demonstrated ability to communicate effectively, professionally and politely in both official languages - Demonstrated ability to resolve customer concerns in a non-threatening, friendly manner - Demonstrated high level of interpersonal skills required to succeed in a collaborative working environment - Demonstrated ability to work in a fast-pace, sometimes stressful environment - Demonstrated ability to self-manage and prioritize in a results driven, time sensitive function - Solid ability to utilize dispute or conflict resolution techniques to achieve desired outcomes - Ability to perform under pressure with competing priorities. - Strong interpersonal skills and the ability to work in a team-oriented environment - Demonstrated Customer Centric approach and puts the customer first on all decisions - Proven problem-solving skills **Nice to have**: - Working knowledge of AS400 Operating System an asset - Knowledge of Omnitech an asset - Knowledge of CISCO Call Center platforms an asset - Working knowledge of Medical terminology an asset - Social media management experience an asset Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care - we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader. - Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees._ _In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the Dynacare Accommodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process._