Guest Services Representative

2 days ago


Huntsville, Canada Holiday Inn Express & Suites Huntsville Full time

Do you thrive in a fast paced work environment? Do you enjoy meeting new people and showing pride in your town? We are looking for customer service oriented team members to join our already dynamic team.

Responsibilities include;
- Greet guests and provide them with superb customer service.
- Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper, sanitizer and other PPE products.
- Answer all client questions and incoming calls.
- Resolve guest concerns and offer immediate solutions.
- Act as a Manager on Duty at times.
- Redirect phone calls to the appropriate department and take down messages.
- Accept all letters and packages, and distribute them to their appropriate departments.
- Handle credit card, cash and debit payments and ensure balancing at the end of shift.
- At times cleaning of public areas.
- Provide guest amenities upon request.
- Upselling rooms and working with the Sales Department on marketing initiatives.
- Informing guests about tourist attractions and places of interest within the Muskoka area.
- Track and order office equipment and supplies.
- Maintain records and files.
- Other duties as required

**Job Types**: Part-time, Permanent

Pay: From $18.00 per hour

Expected hours: 24 - 32 per week

**Education**:

- Secondary School (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person



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