DH-GUEST SERVICE AGENTS
2 weeks ago
Position SummaryThe Guest Services Agents provide exceptional customer service, managing guest check in and check outs, and handling a variety of inquiries and requests for our guests, homeowners, and hosts alike. They are the primary contact for our guests, and handle a variety of tasks related to guest satisfaction, and customer service. Duties and Responsibilities:Welcomes and greets guests, team members, and homeowners alike Checking in, and Checking out guests in an informative, and efficient mannerAttends to any guest complaint to ensure the guest needs are met, and follow up is completed Ensures correct payment is completed at check in, and check out Able to multitask answering phone calls, answering emails, and assisting guests at the desk, and around the resort Responds to Emergency situationsAnswers all guest inquiries/questions with as much detail as possibleCompletes Daily Paperwork, and balancing payments at the end of each shift Promotes, and uses internal booking computer systems to book Deerhurst Resort Restaurants, and Activities to increase resort revenuesAll other duties as assignedSkills, Abilities and Attributes:Able to work with others, and also independentlyAble to take initiative within given guidelinesRespond promptly and effectively to guest, and owner inquiries, requests, and concerns, ensuring resolution and guest satisfaction.Pays precise attention to detail, order and cleanliness Has effective communication skills (verbal, listening, writing)Has professional phone mannerAble to maintain composure and objectivity while dealing with difficult situationsAble to handle problems in the workplace, including anticipating, preventing, identifying and solving problems as necessaryAble to evaluate and select among alternative courses of action quickly and accuratelyIs flexible with their schedule, able to work long hours, shift work, overnights, weekends and holidays as business levels requirePrevious guest service experience in a hospitality setting preferredExcellent communication, organizational, interpersonal, and multitasking skillsEducation and Experience:Bachelor’s degree in Hotel Management, Hospitality, or related field preferredA passion for providing an exceptional experience for our guests, hosts, and homeowners Experience with Opera Cloud PMS is an asset Strong Skill level with Microsoft Office Suite of products, particularly ExcelVisa Requirements: Must be eligible to work in Canada.
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Dh-guest Service Agents
7 days ago
Huntsville, Canada Deerhurst Resort - Huntsville Full time**Position Summary** The Guest Services Agents primary function is to ensure the courteous check in and check out of Resort guests in an energetic, outgoing, and welcoming manner. He or she will ensure payments are received while assisting our guests with any inquires or questions they may have. His or her focus is to provide exceptional service to resort...
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Dh-guest Services Supervisor
2 weeks ago
Huntsville, Canada Deerhurst Resort - Huntsville Full time**Duties and Responsibilities** - Training, Development of hosts, ensuring team members are equipped to provide excellent guest service - Seeks out colleague feedback and establishes an “open door” policy to identify and address colleague problems or concerns in a timely manner. - Provides exceptional and professional service to our guests and...
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DH-OVERNIGHT GUEST SERVICE MANAGER
2 weeks ago
Huntsville, Canada Deerhurst Resort Full timePosition SummaryThe Overnight Guest Services Manager is responsible for the smooth overnight operations of Deerhurst Resort, ensuring the highest level of guest satisfaction. This includes serving as an information and referral source, handling emergency situations, and enforcing Resort Polices. The Overnight Guest Services Manager will be responsible for...
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DH-GUEST EXPERIENCE SUPERVISOR
15 hours ago
Huntsville, Canada Deerhurst Resort Full timePosition Summary The Guest Experience Supervisor will be responsible for supervising all daily operations and team members in the Guest Experience department. He or she will be responsible for the retail inventories for each of the Recreation outlets and will provide guest service and assistance to the guests and team members who use the Recreation...
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Dh-guest Experience Attendant
5 days ago
Huntsville, Canada Deerhurst Resort - Huntsville Full time**POSITION**: Guest Experience Attendant **DEPARTMENT**: Guest Experience **JOB HIGHLIGHTS**: Part Time, Shift work, Work as a team, Work outdoors **Position Summary** **Duties and Responsibilities**: - Greets all guests and team members providing exceptional and professional service.- Provides information and assistance to guests and colleagues...
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Guest Service Agent
7 days ago
Huntsville, Canada Holiday Inn Express & Suites Huntsville Full timeDo you thrive in a fast paced work environment? Do you enjoy meeting new people and showing pride in your town? We are looking for customer service oriented team members to join our already dynamic team and ensure the IHG Way is provided to all our members and guests. Responsibilities include; - Greet guests and provide them with superb customer service. -...
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Dh-gardener
1 week ago
Huntsville, Canada Deerhurst Resort - Huntsville Full timeAs a Gardener you will play a vital role in maintaining the overall cleanliness, functionality, safety and aesthetic appeal of the outdoor spaces. You will work independently and as part of a team to ensure the resort grounds, including lawns, gardens, walkways, roadways, recreational spaces and outdoor seating areas are well manicured, visually appealing...
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Dh-recreation Supervisor
2 days ago
Huntsville, Canada Deerhurst Resort - Huntsville Full time**Position Summary** The Recreation Supervisor will be responsible for supervising all daily operations and team members in the Recreation department. He or she will be responsible for the retail inventories for each of the Recreation outlets and will provide guest service and assistance to the guests and team members who use the Recreation facilities. He...
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DH-RECREATION ATTENDANT
13 hours ago
Huntsville, Canada Deerhurst Resort Full timePOSITION: Recreation Attendant – Seasonal Summer DEPARTMENT: RecreationREPORTS TO: Recreation SupervisorSTATUS OF POSITION: Full-Time (Seasonal)JOB HIGHLIGHTS: Shift work, Work as a team, Work outdoorsPosition Summary The Recreation Attendant will be responsible for providing exceptional guest service and assistance to guests and team members using...
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Dh-housekeeping Supervisor
2 weeks ago
Huntsville, Canada Deerhurst Resort - Huntsville Full time**Position Summary** The Housekeeping Supervisor position will conduct inspections of guest rooms and public areas. The Supervisor will be responsible for ensuring room attendants clean rooms in accordance to the room cleaning standards. The supervisors will work closely with the Housekeeping Manager and become a primary resource for them. The Housekeeping...
