Dh-guest Services Supervisor

5 days ago


Huntsville, Canada Deerhurst Resort - Huntsville Full time

**Duties and Responsibilities**
- Training, Development of hosts, ensuring team members are equipped to provide excellent guest service
- Seeks out colleague feedback and establishes an “open door” policy to identify and address colleague problems or concerns in a timely manner.
- Provides exceptional and professional service to our guests and colleagues
- Ensures the well-being of our guests and hosts by being alert to and reporting potential hazards
- Excellent guest service specifically in arrival experience, in house and departure experience
- Communicates and implements current and new procedures and expectations
- Responds and follows up to inquiries relating to guest comments and concerns
- Ensure agents receive quality training and perform follow-ups for updates in training
- Reports to guest services manager for updates and host follow ups
- All other duties as assigned

**Skills, Abilities & Attributes**
- Guest oriented with a sincere, helpful, caring and friendly personality
- Able to work well with others
- Able to take initiative within given guidelines
- Pays precise attention to detail, order and cleanliness
- Has exceptional energy, flexibility and professionalism
- Enjoys offering exceptional service and meeting the needs of others
- Has effective communication skills (verbal, listening, writing)
- Able to adapt in a fast pace, constant changing environment within a dynamic work schedule
- Working knowledge of Micros, Opera, Visonline, Keywatcher and/or related reservations software systems.
- Comfortable and enjoys managing diverse tasks at the same time
- Proven ability to organize tasks and priorities effectively with accurate sense of detail.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Work well in a stressful, high volume work setting to meet the deadline demands.
- Must be able to work with and understand financial information and data

**Education/Experience**
- Ability to deal with all levels of management and colleagues in a professional manner.
- Experience in the supervision of personnel: recruitment, training and motivation.
- Background in the development and execution of operating budgets.
- Proven ability to manage multi-tasked assignments.
- Must be hands on in all areas of the Guest Services.
- University, College or Hospitality Management degree is an asset.

As a resort property opened 24 hours a day, 365 days a year, our leaders should not expect a set work schedule. Leaders should anticipate working a rotating schedule, shift work, weekends and travel.



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