Tenant Services Coordinator

1 week ago

Regina, Canada Eden Care Communities Full time

The Tenant Services Coordinator is the first point of contact for tenants, visitors, and community partners at Milton Heights. This position plays a key role in supporting tenants, maintaining positive relationships, and ensuring smooth daily operations. The Coordinator works closely with management, maintenance, finance, and community support teams to provide a safe, welcoming, and well-managed environment.

**Key Responsibilities**

**Tenant Support**
- Conduct suite checks for pest control and general maintenance.
- Respond to tenant inquiries, concerns, and maintenance requests in a timely and professional manner.
- Collaborate with management, maintenance, and community support teams, as well as vendors and Regina Police Services, to address tenant and property issues.
- Assist with move-ins, move-outs, and inspections.
- Support community engagement initiatives to foster a positive living environment.
- Build and maintain trusting, professional relationships with tenants through consistent, respectful communication.
- Respond to and de-escalate tense situations, including tenant conflicts or disruptive behaviors, using calm, trauma-informed approaches.

**Administrative Duties**
- Prepare rent rolls and deposits.
- Draft written correspondence to tenants, including notices, arrears, and warnings.
- Communicate with Finance regarding invoices and month-end updates.
- Maintain accurate tenant files and data entry.
- Greet and assist tenants, visitors, and contractors.
- Coordinate appointments and maintain schedules.
- Perform other administrative duties as required.

**Qualifications**
- Minimum two years’ experience in administration, property management, or a related field.
- Strong communication, organizational, and problem-solving skills.
- Proficiency in Microsoft Office and database systems.
- Working knowledge of the **Office of Residential Tenancies (ORT)** and relevant Saskatchewan housing legislation.
- Experience working with diverse populations and maintaining confidentiality.
- Ability to manage multiple priorities and work independently.

**Working Conditions**
- Exposure to potential disruptive behavior and various living conditions.
- Interaction with individuals from diverse backgrounds and needs.
- Must be able to meet deadlines and manage multiple priorities in a dynamic environment.

**Why Join Us?**
- Make a meaningful impact in your community.
- Collaborative and supportive team environment.
- Opportunities for professional growth and development.

Pay: From $25.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- RRSP match

Application question(s):

- In this role, you may encounter sensitive or difficult situations. For example, you might come across potential drug paraphernalia, evidence of pests such as bed bugs, cockroaches, or unpleasant odors. These situations can be uncomfortable but must be handled with professionalism, respect, and discretion. How would you approach this type of situation. Specifically, how would you remain calm, non-judgmental, and respectful of the tenant, while also ensuring the issue is documented and addressed appropriately?

Work Location: In person

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