Tenant Relations Officer

4 days ago

Regina, Canada Regina Housing Authority Full time

Regina Housing provides appropriate and affordable housing for those most in need. We are currently looking for two Tenant Relations Officers to join our Housing Program team.

The Tenant Relations Officers (TROs) are responsible for all aspects of tenant selection, placement, support and service referrals. Our TROs provide each tenant with suitable placement based on need and current vacancies. TROs establish an ongoing relationship with tenants to facilitate successful tenancies by addressing complaints, assessing complex needs and assisting to securing adequate supports. Our TROs work closely with agencies and support services to address specific requirements of each tenant.

Knowledge, Skills and Abilities:

- Demonstrated experience in the areas of mediation, dispute resolution, and counselling seniors and/or families.
- Sound knowledge of community-based health and social service agencies such as mental health, family services, and health services offered through the health district.
- Ability to recognize individual psychosocial recreational and health requirements through informal assessment and make recommendations for services.
- Commitment to confidentiality and a respect for diversity and individual differences.
- Knowledge in community development, social programs and non-profit administration
- Excellent communications skills with emphasis on interpersonal skills, mediation and conflict resolution
- Ability to prioritize and organize in a demanding environment
- Critical thinking skills
- A high degree of self-initiation, reliability and flexibility
- Experience working with high risk populations

Qualifications:

- A Degree in Social Work, Social Sciences (or related discipline) combined with at least 2 years related experience
- A clear and satisfactory Criminal Record Check
- Access to a reliable vehicle and a valid drivers license

**Job Types**: Full-time, Permanent

Pay: $33.21-$36.29 per hour

Expected hours: 36.25 per week

**Benefits**:

- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Mileage reimbursement
- Paid time off
- Vision care

Application question(s):

- Do you have a reliable vehicle that you could use daily for work purposes?

Licence/Certification:

- Class 5 Driver's license (required)

Work Location: In person

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