Customer Service

Founded in 1991, Chair Décor is a leader in renting specialty linens, tablecloths, chair covers, napkins, and other table top accessories targeted at the event industry. Chair Decor is one of Canada’s largest supplier of table clothes and chair covers. With 100’s of different table coverings there is something for every taste and budget. Shipping coast to coast, whether it be a social event or a large corporate gala, Chair Décor is the one stop solution for our customers event needs.

With our continued growth, we are hiring a full-time **Customer Service & Operations Manager** to join our team in Woodbridge. The Customer Service & Operations Manager reports directly to the Owner, and is responsible for overall business operations, and leadership of our great operational staff. _A typical workweek is from Sunday to Thursday._

**What we Offer**:

- Competitive salary and bonus eligibility
- Paid sick days
- Casual dress
- Onsite parking
- An awesome team of dedicated individuals

**Responsibilities Include**:

- Lead and manage daily operations: order fulfillment, picking, shipping, delivery, receiving, cleaning and storing of all products.
- Day to day financial oversight, including budgeting, forecasting and financial reporting.
- Oversee pricing strategies for all products and services.
- Responsible for preparing and executing a maintenance and repair schedule for all plant equipment, including hiring technicians if/as required.
- Recommend capital purchases to improve productivity and reliability of our services.
- Assist in the development and implementation of strategies to drive and support growth
- Develop customer service protocols and address escalated customer concerns to ensure customer satisfaction and retention.
- Manage business risks, including insurance coverage while ensuring sanitation and safety regulations are adhered to.
- Seek and execute ways to improve workflow efficiencies.
- Establish and maintain long-term partnerships with event spaces and venues.
- Team leadership responsibilities include hiring, training, performance management and employee development.
- Ensure all Healthy & Safety protocols are being followed by all staff.
- Other tasks and responsibilities as required from time to time consistent with this position.

**Experience and other Requirements**:

- Minimum 3 years’ experience in a similar leadership role required.
- Events industry experience considered an asset, but not required.
- Related college level educational background or similar education and/or experience strongly preferred.
- Proficiency with Microsoft Office programs (Word, Excel, etc.).
- Strong organizational skills and ability to multi-task competing priorities is required.
- Excellent communication skills with previous experience in a senior customer service-related position; relationship building skills and professionalism required.
- Valid Ontario Drivers’ License, reliable vehicle and good driving record required as this role will require limited local travel.
- Ability to lift up to 40lbs. without restriction and work on your feet for large portions of the day.

**Job Types**: Full-time, Permanent

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- On-site parking
- Paid time off

Application question(s):

- Do you have any restrictions on your willingness and ability to work on your feet majority of the day?
- Are you willing and able to work a Sunday to Thursday shift full time?

**Experience**:

- event industry: 2 years (preferred)
- similar leadership: 5 years (preferred)

Licence/Certification:

- Ontario Drivers' License (preferred)

Work Location: In person