Customer Service Manager
6 days ago
Company Description
ADASTRA CORP operates in the Defense Industry, serving as a key intermediary between the Indonesian government and military. The company specializes in supplying advanced technology, infrastructure, military specification aircraft spare parts, and tactical defense equipment. Recognized for its commitment to high-quality solutions, ADASTRA CORP plays a vital role in supporting strategic military operations and advancements. The organization is dedicated to delivering innovative and reliable services in the defense sector.
Role Description
This is a full-time, remote role for a Customer Service Manager. The Customer Service Manager will oversee the customer service team, implement and monitor customer service strategies, and ensure customer satisfaction. Key responsibilities include managing customer support operations, resolving client issues, providing insights for service improvement using analytical tools, and fostering effective communication within the team and with external stakeholders.
Qualifications
- Strong expertise in Customer Service Management and delivering excellent Customer Satisfaction
- Proven experience in Customer Support and handling client concerns efficiently
- Exceptional Analytical Skills to evaluate customer service trends and suggest improvements
- Excellent Communication skills to effectively interact with clients and team members
- Leadership abilities to manage a team and maintain a collaborative environment
- Problem-solving mindset and dedication to continuous improvement
- Bachelor's degree in Business Administration, Management, or a related field is preferred
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