Receptionist/clinical Support

**Clinical Support - Vision Therapy Clinic**

**Location**: Guelph, ON

**Job Type**: Full-Time (In-Person)

**Join our team and help change lives**
VUE Vision Therapy in Guelph is seeking a warm, organized, and detail-oriented **Clinical Support** team member to be the first friendly face our patients see. In this role, you’ll welcome families, keep our clinic running smoothly, and support our optometrists and vision therapists in delivering life-changing care to children and young adults. **No prior vision therapy experience needed — full training provided**

**About Us**

At VUE Vision Therapy, we help children and young adults unlock their full potential by strengthening the connection between the brain and the eyes. Our work changes lives — turning frustration into confidence and hope. We specialize in helping bright but struggling students overcome visual processing challenges so they can thrive in school, sports, and everyday life.

We are a values-driven team guided by **resourcefulness, curiosity, and connection**. We believe in “connect before we correct” — building trust with patients and families before providing solutions.

**About the Role**

We are looking for a **Clinical Support team member** to be the welcoming face of our clinic and the organizational backbone that keeps our days running smoothly. You’ll greet patients, manage scheduling, process payments, prepare materials for therapy, and support our optometrists and vision therapists in delivering life-changing care.

This is **not** a sales role — it’s a patient-centered support role where warmth, organization, and attention to detail are key.

**Key Responsibilities**
- **Patient Experience**: Greet families warmly, create a calm environment, and guide them through their appointments.
- **Scheduling & Communication**: Manage appointment bookings, rescheduling, and confirmations through our Jane software. Proactively update families if schedules change.
- **Clinic Operations**: Prepare files, forms, and equipment for each patient; maintain cleanliness and organization in all spaces.
- **Clinical Support**: Assist with pre-testing, Syntonics preparation, and VIP assessments (training provided).
- **Team Collaboration**: Communicate updates in Microsoft Teams channels to ensure smooth handoffs between shifts.
- **Special Events**: Help with Theme Weeks and other clinic engagement activities.

**What We’re Looking For**
- Warm, professional, and confident communication skills with children and adults.
- Strong organizational skills and the ability to prioritize in a busy clinic environment.
- Comfortable learning clinic software and following detailed processes.
- Reliable, proactive, and resourceful when challenges arise.
- Thrives in a collaborative, supportive team culture.
- Previous experience in healthcare, customer service, or administrative roles is an asset, but we will train the right person.

**Requirements**:

- High school diploma (post-secondary education in health, education, or administration is an asset).
- Proficient in computer systems (Microsoft Office, experience with Jane or other EMR is an asset).
- Must be available to work some evenings
- Able to work on-site in Guelph, ON.

**Why Join Us?**
- Meaningful work that changes lives.
- Supportive, values-based team culture.
- Comprehensive training provided — no vision therapy experience required.
- Opportunities for personal growth and professional development.

**How to Apply**
Please submit your resume **and a short cover letter** telling us:

- Why you’re excited about working at VUE Vision Therapy.
- How your skills and experience align with this role.

We thank all applicants for their interest; only those selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

Pay: $18.00-$20.00 per hour

Expected hours: 36 per week

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Work Location: In person