Health Services Receptionist, Guelph Chc and Hiv

**EMPLOYMENT STATUS: 4-month contract**

**HOURS/WEEK: 35 hours/week (3 days Guelph CHC Primary Care, 2 days HIV and Gender-Affirming Care)**

**Our Vision**

A community without barriers to health and wellbeing.

**Our Mission**

We reduce health inequities by providing inter-professional primary health services and community programs, focused on our priority populations, in collaboration with community partners.

**Our Values**

Innovation**, **Accountability**, **Person-Centred**, **Health Promotion**, **Excellence**, **Sustainability**, **Accessibility

Are you passionate about the Guelph CHC's Vision, Mission and Values and working with our priority populations who are: homeless or at risk of homelessness, low income, newcomers to Canada with language barriers, moderate to severe mental health and/or addiction issues, moderate to severe disabilities, without access to primary care, aboriginal communities, including First Nations, Inuit and Métis, LGBTQ+ populations, other marginalized groups, and vulnerable children and their families experiencing violence, family conflict, social isolation and attachment struggles? If you are passionate about Guelph CHC's Vision, Mission, Values and priority populations and meet the below qualifications, we want to hear from you

**Position Overview**:
Reporting to the Clinic Supervisor for Primary Care Clinics, and Senior Manager of HIV and Gender-Affirming Care Services, the Health Services Receptionist will provide clinical administrative support for the aforementioned locations, including being a point of contact for clients, booking appointments and managing referrals. The Health Services Reception will work closely to support the interdisciplinary teams working together to provide clinical health services for clients. The Health Service Receptionist will provide administrative support for a team of compassionate and experienced staff that provide high quality health and allied health care services. This team will work in close partnership with local AIDS Service Organizations to support integrated, wrap-around, team-based care support for clients.

Key Responsibilities _(please be aware that this is a new role and may evolve as the best division of responsibilities among the team are determined)_:

- Schedule client appointments including arranging interpretation services as required.
- Receive/greet visitors and clients, responding to their needs and directing them accordingly.
- Answer incoming calls, direct clients, and process messages.
- Make outgoing calls to arrange follow-up appointments; notify clients of upcoming appointments, contact specialists, provide instructions for tests when required; reschedule appointments; obtain records/reports, etc.
- Complete referrals and send relevant information to specialists for diagnostic tests; receive incoming information regarding appointments with specialists via fax/phone and notify clients.
- Maintain the electronic medical records; scanning all documents to go in client charts including documentation of noted appointments and other pertinent information. Forward all documents to the appropriate health team provider for signing off.
- Manage and check clinical inbox for directions and tasks from practitioners and complete appropriate follow-up.
- Provide clerical services, including inputting current client registration, enrollment status for new clients and updating client demographics.
- Open and close the clinic and ensure the clinic is well maintained in an orderly fashion and all pertinent client information is securely locked up at the end of the workday.
- Maintain client confidentiality in accordance with policies established by the Board of Directors
- Assist with other clerical duties as necessary.

Qualifications:

- Grade 12 diploma, minimum. College diploma or certificate in office, medical or business administration.
- High proficiency with Microsoft Office software; outlook, word, excel.
- One - Two years’ experience working with customers and handling a fast-paced office environment preferably in a health care setting.
- Experience with Electronic Health Records is an asset.
- Strong customer service skills especially as they related to Guelph CHC priority populations.
- Ability to set goals and get results within a set timeline.
- Ability to multitask and work independently.
- Effective written and oral communication skills
- Effective time management, decision making and organizational skills.
- A good team member and supportive of interdisciplinary practice.
- High level of confidentiality
- Work with other staff to implement improvements and efficiencies.

**We know that experience comes in many forms. If you have some of these qualities and are excited about this opportunity, then we want to hear from you**.

If you are interested in this position, please submit a resume and cover letter, outlining how your skills, qualifications and experience meet the position requirements.

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